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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
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Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

stuehrenberg's avatar
stuehrenberg
Explorer | Level 3

After the last IOS Update I have problems opening Word documentes that are secured with a password. No problem on Macbook but on Iphone and Ipad. 

 

The opening procedure starts but after typing the password and OK it sais:

 

"Descryption failed (null)"

 

Any ideas how to solve this?

 

Thank you very much, Kai

 

 

pathfinder400's avatar
pathfinder400
Explorer | Level 4
4 years ago

Kai

 

In absence of any proposed fix by Microsoft or Dropbox, the best solution appears to be to open the file with your editor.

 

So far only way I have found around the problem.

 

Steve

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