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Forum Discussion

JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Gianernesto 's avatar
Gianernesto
New member | Level 2

Hi, I CAN'T OPEN AN EXCEL FILE PROTECTED BY A PASSWORD WITH AN IPHONE IOS 14.2. (IT NORMALLY OPENED IT UNTIL THE LAST UPDATE AND THE PASSWORD WAS CREATED WITH EXCEL INTERNAL ULTILITY)

 

I INSERT THE RIGHT PASSWORD AND DROPBOX REPLY "DECRYPTION FAILED (NULL).

(I TRIED ALSO WITH AN IPAD, NO WAY) WHILE IT'S POSSIBLE TO OPEN THE SAME FILE FROM MACOS 10.15.7, IT WORKS PROPERLY.

 

I ALSO TRIED TO CREATE A NEW PROTECTED FILE, UPLOADED ON DROPBOX, BUT AGAIN IT'S IMPOSSIBLE TO OPEN IT.

 

HAS ANYONE FACED THE SAME PROBLEM?

 

THANKS

 

Chatito's avatar
Chatito
Helpful | Level 5
4 years ago

Oui, moi. C'est très embêtant car c'est un fichier que j'utilise bcp. Seule solution c'est de l'ouvrir avec excel, mais je trouve que ce n'est pas à nous, utilisateur, de subir ces contraintes. Il me semble que Dropbox devrait s'en inquiéter

  • Martz's avatar
    Martz
    Collaborator | Level 9
    4 years ago

    J'utilise la traduction informatique: -0
    Le problème racine n'est pas Dropbox, c'est Apple. Dropbox ne peut rien faire.  Ne vous attendez pas à une solution de Dropbox ou de Microsoft ...De plus, cela pourrait être fait par Apple délibérément, vous devriez donc trouver votre propre solution.  J'espère que vous pouvez lire ceci :-)

    • JohnK2's avatar
      JohnK2
      Collaborator | Level 8
      4 years ago

      Can we please get a translation?

      • Chatito's avatar
        Chatito
        Helpful | Level 5
        4 years ago

        You can choose to translate easily with Chrome. There is a banner that appears at the top right, you have to click to translate from French

         

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