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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

keithplatts's avatar
keithplatts
New member | Level 2

I can no longer open any of my password protected files on my iPhone using the native app.  I get the maessage "Decryption failed - (null).  I can open the files with Word on my iPhone.  I have the latest version of IOS (14.2) running on an iPhone SE2.  Can anyone throw any light on this?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hey there keithplatts; thanks for joining our Community!

 

I just merged your post under this thread is it echoes the OP here.

 

Can you take a look and let us know if you have any follow questions?

  • Martz's avatar
    Martz
    Collaborator | Level 9
    4 years ago

    Here is a successful workaround for iPhones and iPads running 14.2.x.  Its called Interim Solution 

     

    This will have to do until Apple fixes the issue but at least its a free interim solution.

    • -Sky-'s avatar
      -Sky-
      Helpful | Level 5
      4 years ago

      This may have been mentioned as a work-around already.  When you bring up a Word document that is password protected, instead of trying to open it within Dropbox from the first screen that appears with the request for a password, click on "OPEN" which will cause the document to open in MS Word.  The password requirement will be shown in Word and it will successfully accept the password.  This also works for me with Excel documents.

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