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Forum Discussion

JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Tim25's avatar
Tim25
New member | Level 2

I recently upgraded my app to Version 216.2, and now when I try to open an Excel file I get an error that says 'Decryption failed. (null)' Desktop version works fine.  Any solutions out there?  The help bot seems to be... worthless???

Martz's avatar
Martz
Collaborator | Level 9
4 years ago

Tim25,

 What app are you referring to?  What are you trying to open it on?  Need details

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