We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
There is a quick workaround while we wait for Apple to fix the bug. Essentially it’s to use MS Office to open the file instead of letting iOS to enable the opening of the file.
1. Download MS Office into your iPhone/iPad
2. Click the encrypted file you want to open
3. You will be presented with a screen to put in the password. Instead of entering the password, click the “share” icon at the top right corner (Rectangle with Up Arrow)
4. Click the MS Office icon
5. Enter password and the file should now open using the appropriate MS app.
Hope this helps while we wait for Apple to resolve the issue.
1. Download MS Office into your iPhone/iPad
2. Click the encrypted file you want to open
3. You will be presented with a screen to put in the password. Instead of entering the password, click the “share” icon at the top right corner (Rectangle with Up Arrow)
4. Click the MS Office icon
5. Enter password and the file should now open using the appropriate MS app.
Hope this helps while we wait for Apple to resolve the issue.
