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Forum Discussion

JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

MHP5117's avatar
MHP5117
New member | Level 2
4 years ago

I am having the same issue even outside of dropbox.  It is happening with opening word documents attached to emails.

  • Martz's avatar
    Martz
    Collaborator | Level 9
    4 years ago

    Right, we are all going to continue to have this issue until Apple releases a fix in a subsequent iOS update. In the meantime, just do as I wrote in this thread and you will be able to open MS Office files on your phone or iPad.

    • Nealwald's avatar
      Nealwald
      Helpful | Level 7
      4 years ago
      Agreed. Apple needs to address this in an updated release.

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