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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

marinad515's avatar
marinad515
New member | Level 2
Hi John. I have the same error message while opening Excel files with my IPhone 11 after installing new updates . How did you fix this problem?
JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago
Really don’t know what to tell you. In Excel or Word, I’ve always been able to open encrypted files. My problem, after upgrading to iOS 14.2, I can’t open them in Dropbox, where they are stored. I simply switch to Excel or Word and sign in my password.

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