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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Sguaraus's avatar
Sguaraus
Helpful | Level 6
Same problem here! Cannot open MsOffice files protected with password, same error message DECRYPTION FAILED (NULL) after installing ios14.2...Please fix it. Thank you!
bec3116's avatar
bec3116
New member | Level 2
5 years ago
Me too
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for joining us here bec3116 and tflynn!

     

    When you have the chance, please check out this post and let me know if you have any trouble with this.

    • ITGuy's avatar
      ITGuy
      Explorer | Level 3
      5 years ago

      Everyone,

      I have found that it matters not the medium from which you download/upload/access the file(s) and/or have the file(s) stored.

      We're running into the exact same issue using the Microsoft Teams App on an iPhone with version 14.2.

      IOS version 14.2 has caused the issue to not be able to open *passworded* files (Word, Excel, etc.); non-passworded files open fine.

      (NOTE: IOS devices prior to version 14.2 still works no matter the medium of download/upload/access).

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