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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hey MissMC, thanks for checking in. 

 

I moved your post here, where other users have also described this issue. 

 

Have a look around at what is mentioned, and let me know if you'd like to further investigate this with us. 

 

Also, Deacon Art, I'd be happy to send you a ticket if you haven't gotten in touch with our Support team yet. 

 

Just give me a nudge, thanks!

ltx's avatar
ltx
Helpful | Level 6
5 years ago
Sorry, I really don’t understand why Lusil or Daphne cannot be proactive and submit the trouble ticket themselves to work with Apple to get this resolved. We know it’s a problem. Many of us have described having the same issue, gave the steps to reproduce the issue, and it was reported six days ago. All the information for Dropbox to start investigating is already here.
  • Sguaraus's avatar
    Sguaraus
    Helpful | Level 6
    5 years ago

    Totally agree with Itx. Looking this like an iOS14.2 related issue, what's the use of opening a ticket with Dropbox support?? With all the issue related info available here from all the Dropbox users, Dropbox should talk directly to Apple in a much more effective way than we single Dropbox user can do. 

  • ltx's avatar
    ltx
    Helpful | Level 6
    5 years ago
    Btw, I tried to search how to submit a ticket, but the only thing that came up was viewing ticket history. I don’t see how to submit.

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