You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
I have all my passwords in a file in dropbox, till a few day ago I could open the file through a password without problem on the iphone (IOS 14.2), lately I receive the message "decryption failed null" I then have to open the original word file in dropbox and it functions correctly, what is the cause of this problem?
I have the same issue. I am on iPhone 8 running iOS 14.2.
Get the "decryption failed (null)" message, and it looks like an iOS issue. To overcome the problem, I installed Excel, signed in and click on the "Open" blue button on the "encryption null" screen on Dropbox and it opens the relevant file (Excel, Word, PowerPoint) in the Excel, Word or PowerPoint app. Enter the password and it unlocks the file.It's not seamless as opening it from the Dropbox app, but it allows to view (and edit) the file to say the least.
