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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
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  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

drentheman's avatar
drentheman
New member | Level 2

After an update WORD and EXEL by Microsoft, the problem has been  solved.

Stephen_NY's avatar
Stephen_NY
Helpful | Level 6
5 years ago

Sorry, the MS update did NOT resolve the problem for me.  I updated my MS Office over a week ago. The problem really seems to be the iOS 14.2 update.  Everything was working fine until I updated my iPad and iPhone.  Immediately aferwards I had the problem with encrypted documents not opening in DropBox.

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