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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

drentheman's avatar
drentheman
New member | Level 2
5 years ago

After an update WORD and EXEL by Microsoft, the problem has been  solved.

  • Stephen_NY's avatar
    Stephen_NY
    Helpful | Level 6
    5 years ago

    Sorry, the MS update did NOT resolve the problem for me.  I updated my MS Office over a week ago. The problem really seems to be the iOS 14.2 update.  Everything was working fine until I updated my iPad and iPhone.  Immediately aferwards I had the problem with encrypted documents not opening in DropBox.

  • Iaincars's avatar
    Iaincars
    Helpful | Level 5
    5 years ago
    If you mean version 2.43 from a day ago then I have this installed but the problem remains
    • JohnK2's avatar
      JohnK2
      Collaborator | Level 8
      5 years ago

      Laincars is correct, the issue is not resolved!

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey there everyone, thank you all so much for your updates here!

         

        If anyone is still having this issue after ensuring the Dropbox and Excel app are updated, we'd like to have a look further into this with our team too.

         

        Please submit a ticket with the team with the options available to you (based on your account's plan) here, and then let me know the ticket number you receive (eg. #1234567) so I can follow up with you there.

         

        If you have any trouble submitting a ticket, just let me know and I can assist from my side.

         

        Look forward to hearing back from you all - cheers!

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