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Forum Discussion
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
I have the same problem
I did find a temporary work around. If you have MS Word installed as an app on your devices, you can open the document that is password-protected through Word via DropBox. This allows your to enter the password. I am not sure if it is the same if the issue affects Excel. I still am hoping for an update with a fix from either Apple or DropBox. Do the DropBox admins ever comment on these threads or is it just users?
Yes, same with Excel. Hopefully Daphne from Dropbox will get back to me with an answer today.
The problem isnt with dropbox its with ios 14.2. I cant open a password protected file attached to an email since I upgraded.
If I detach the file and save to my iphone then use the mobile version of excel it works ok.
- There was a response from someone at Dropbox at the beginning of this thread, but no indication if they will fix the problem or expect Apple to do so.
I got a new iphone w/ the new operating system, and was having the same error msg. I tried everything mentioned here, even linking the phone with the "Other Source": Dropbox. That didn't work either. Until Apple fixes this, at least I can open it thru the Excel app.
Marla
I'm posting this agsin because people seem to still be struggling with this. The work around is not elegant, but it works:
"I diiscovered the work around to this. After entering your password and getting the "Decryption failed (null)" message you will see a square with a line drawn from the upper right corner to the center of the square. Tap that square icon, select "Microsoft Word" (I assume if you are attempting to open another type of file that application name will be listed). Re-enter the password and the file opens."
I'm finding that the after clicking to open a password protected document in Dropbox, the above mentioned square appears routinely at the bottom of the page.
I am having exactly the same problem and cannot open password protected files either in Word or Excel. Since upgrading to IOS 14.2 I get the Decryption failed (null) message. I have contacted both Apple and Dropbox Support - they both tell me it is not their fault! Where do I go from here to resolve this problem?
- Please read the thread, you will find an easy workaround.
