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Forum Discussion
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
Daphne
Dropbox Staff
Dropbox StaffHi JohnK2, thanks for posting!
Could you send me a screenshot of the error that you're getting?
Also, what are the exact steps you're taking when you get this error?
When you mentioned opening the file through Excel, was this by opening the file through the Files app, or after exporting the file from Dropbox?
Keep me posted!
Also, on my iPhone, I open dropbox and go to that combo file. Enter my password and get the result above. If i click on the "open" button, then I am able to open in Excel with my password. Never had to do this before my iOS upgrade yesterday. My wife's phone has the exact same issue. We are able to open on our macs but not our iPads or iPhones.
- I am also having this exact same issue/same error message after upgrading to iOS 14.2 yesterday.
Glad to see I'm not the only one!
- Same issue
I am also having this exact same issue/same error message after upgrading to iOS 14.2
With the new Iphone 12, the Excel type file (.xlsx) with access code is no longer available when you type the access code.
- Also having exact same issue on four separate devices after upgrade to iOS 14.2.
- New iPhone 12 reads decryption failed for emails, can anyone advise plz
Valfother, the answer to your question is in this thread, did you actually start at the beginning and read through peoples posts?
