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Forum Discussion

Gregg Hall's avatar
Gregg Hall
Helpful | Level 6
3 years ago

Choosing File/Folder In Browser Has Changed

While viewing my files in the browser (Chrome)...starting today when I would normally just click once to view or click once to enter a folder, now it's one click marks/selects the file/folder and double click will view or open folder.  I feel like an idiot, for the life of me can not figure out how this was changed and can't seem to find an option to revert it back to a single click.

  • Gregg Hall's avatar
    Gregg Hall
    2 years ago

    This was corrected on the server side.  If you are having this issue, you need request a ticket to be put in.  It can not be fixed on the user side.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Gregg Hall wrote:

    ... can not figure out how this was changed and can't seem to find an option to revert it back to a single click.


    Nothing has changed and there are no settings to change the behavior. Clicking the white space around a file or folder name will select it, while clicking on the actual file or folder name will open it.

    • Gregg Hall's avatar
      Gregg Hall
      Helpful | Level 6

      I must not be explaining the issue clearly.  There are two options, they are clearly shown it these two images side by side.  You can tell from the cursor's reaction change when hovering...one is the 'arrow' and other is the 'finger'.  The 'arrow' is making me double click on my option, were as the 'finger' is a single click.  I know it's an account specified setting, and not a PC...because I log in as myself and I have to double click...my staff member logs in on the same PC and he still has the single click.  Hope this make my issue clearer...just tough to explain.

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        Gregg Hall wrote:

        I know it's an account specified setting, and not a PC ...


        But there are no settings that control that function. There's no way to change whether a file or folder opens with a single click or a double-click.

         

        Have you cleared your browser's cache/browsing history or tried a different browser, as a test?

  • zp8822's avatar
    zp8822
    Explorer | Level 3

    Hello, this week I have noticed that when using Dropbox in my web browser, clicking on the names of files or folders no longer automatically opens them. Instead I have to right click and select 'Open in...' and, for example, have every folder I want to access open in a new tab. Was there a change in the program to make this standard? Is there any way I can adjust my settings to not have to go through this extra step? Thanks.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Hi zp8822, thanks for messaging the Community.

       

      There hasn't been any change to the site to my knowledge.

       

      Are you clicking the filename itself, or the blank space next to the file?

       

      This will help me to assist further!

      • zp8822's avatar
        zp8822
        Explorer | Level 3

        Hi Jay, I'm clicking on the folder name or file name itself- previously this worked like a hyperlink and just opened whatever I was clicking on. Now the only thing clicking there does is activate the check box to the left (I am not clicking the check box or wanting to). 

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