We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

mhofung1111's avatar
mhofung1111
New member | Level 1
5 days ago

Can't open recordings.

I receive zoom recordings every month - maybe twice a month. Recently I have not been able to open and listen to the recordings and save them.  It is twice now that this has happened and I don't know what to do differently than before to get them.

What can I do now?

Preview
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 days ago

    Hi mhofung1111, thanks for bringing this to our attention.

     

    Could you clarify what you mean by receiving recordings? Are these made by somebody else instead of by you? 

     

    Are you able to preview the files on the Dropbox site at all? What error do you get?

     

    Any other info or screenshots would be helpful!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!