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hjocelyn's avatar
hjocelyn
New member | Level 2
6 months ago

Cant download Capcture

I had it on my ld computer now I am trying to use it and it takes me to a page to download it from microsoft windows, I download it but it wont install. I have the Essentials plan.

Dropbox Capture
Install
Windows
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey hjocelyn - sorry to hear you're having issues with this.

     

    Could you please clarify if you're getting an error when trying to install Dropbox Capture app on your computer or if it's just not responding?

     

    Have you tried rebooting your computer and temporarily disabling any security programs you might have running on your computer since you first noticed this?

     

    Let us know more and we'll take it from there!

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