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Forum Discussion

RabanusMaurus's avatar
RabanusMaurus
Explorer | Level 3
10 months ago

Can’t download PDF file, only folder containing PDF files

I am on macOS using Safari. Everything is on the latest version.   I have a PDF file in one of my Dropbox folders. I tried downloading it to my Mac. I clicked on the myriad ways that the Dropbox pa...
Download
Mac
  • Megan's avatar
    Megan
    10 months ago

    Hey there RabanusMaurus, welcome to our Community!

     

    Can you please clear your browser's cache or try another browser/incognito window and let us know how it goes?

     

    If you still notice the same behavior, I'd appreciate a screenshot too.

     

    Thanks!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey there RabanusMaurus, welcome to our Community!

 

Can you please clear your browser's cache or try another browser/incognito window and let us know how it goes?

 

If you still notice the same behavior, I'd appreciate a screenshot too.

 

Thanks!

  • RabanusMaurus's avatar
    RabanusMaurus
    Explorer | Level 3
    10 months ago

    Hi Megan! Thanks for the suggestion to use a private browsing window. When I did, the file downloaded as expected. I guess my copy of Safari is messed up. I also probably have too many windows open. I will clear the Dropbox cookie and try again, this time in a regular browser window. Then I will report back.

    • RabanusMaurus's avatar
      RabanusMaurus
      Explorer | Level 3
      10 months ago

      So clearing the cache and deleting the Dropbox cookies did not help. Clicking on Download does not download the PDF. Next, I will restart my Mac. I have had other issues with Safari, which weren’t fixed by closing it and re-launching it. Maybe a restart will fix those.

      • RabanusMaurus's avatar
        RabanusMaurus
        Explorer | Level 3
        10 months ago

        Restart doesn’t fix it.

         

        Maybe the cause is that I have so many tabs open.

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