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Forum Discussion
Blob URLs
Hello
I am often downloading PDF files from the web, e. g. bank account statements and so on.
When these documents are generated on the go (url starts with blob://), I cannot save them to Dropbox.
To be precise: I am running the iOS Dropbox app (latest version) and Safari on iOS 14.5.1 (iPhone 7). As far as I know I had the same problem on Chrome and iOS 14.4.
The work-around is to use Apple's Files.app to save the file to Dropbox... it works but it's weird.
When saving directly the file to Dropbox using the "Share" menu, I get an error message from Dropbox (Impossible to save the file, check your Internet connection) or - worse - it creates an empty file instead of saving the actual file.
Did anyone else experience this problem? Is it a know Dropbox issue on iOS?
- Megan
Dropbox Staff
Hey fridebidehu, let's see what we can do here.
Do you have issues at the downloading process on your end?
Also, feel free to let me know the steps you follow in order to save the file to Dropbox and which platform you use on your end.
A screenshot of the message you get is more than welcome.
Keep me posted, and we'll take it from there.Sorry but this reply was not very relevant. Are you a bot Megan ? đ
Here are the screenshots as requested. No need to mention that the Internet connection is working perfectly fine.
Sharing in SafariError message in Dropbox
- MeganGreat job on the screenshots fridebidehu, thanks!
Have you tried uninstalling and reinstalling Dropbox to see how it works on your end?
Before you do, make sure to clear the cache as well:
- Navigate to the âAccountâ tab
- Tap the gear icon in the upper-left corner of the screen
- Scroll to the bottom of the screen
- Select âClear Cacheâ under "Privacy"
