We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Danas's avatar
Danas
Helpful | Level 5
8 years ago

All files are corrupt after individual download

I am on Dropbox web on Firefox, Windows 7. Absolutely all the files I have downloaded individually from Dropbox with the direct download link are corrupt! All the files that were downloaded as an a...
Download
Share
  • Danas's avatar
    Danas
    8 years ago

    Hi

    thanks for a prompt response.

    actually I have just realized, that it happens only when I use DownThemAll! add-on. when I use a regular download link, then everything is fine. I've been using DownThemAll! for many years for almost any downloads that's why I didn't realize it immediately.

    I will send a bug report to the DownThemAll! developers too. I don't know where the problem is, but something goes wrong specifically between Dropbox and DownThemAll! (files from other websites downloaded with DownThemAll! are all good, so it's specific to Dropbox)

    thanks

jolindsay's avatar
jolindsay
Explorer | Level 4
HI

I am having the same issue. What did you do to rectify this?

I copied files from my downloads. uploaded into dropbox on my pc and now I can not open them?

JO
Danas's avatar
Danas
Helpful | Level 5
8 years ago

hi JO
I'm not sure our issues are related, but who knows...

My problem was only with particular download client, that I use to download files from web - aparently it cannot read dropbox files correctly.

Try opening a separate bug report and include all your details - dropbox people usually answer pretty fast.

hope it helps...

 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!