You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Danas's avatar
Danas
Helpful | Level 5
8 years ago

All files are corrupt after individual download

I am on Dropbox web on Firefox, Windows 7. Absolutely all the files I have downloaded individually from Dropbox with the direct download link are corrupt! All the files that were downloaded as an a...
Download
Share
  • Danas's avatar
    Danas
    8 years ago

    Hi

    thanks for a prompt response.

    actually I have just realized, that it happens only when I use DownThemAll! add-on. when I use a regular download link, then everything is fine. I've been using DownThemAll! for many years for almost any downloads that's why I didn't realize it immediately.

    I will send a bug report to the DownThemAll! developers too. I don't know where the problem is, but something goes wrong specifically between Dropbox and DownThemAll! (files from other websites downloaded with DownThemAll! are all good, so it's specific to Dropbox)

    thanks

Chris_J's avatar
Chris_J
Icon for Super User rankSuper User
8 years ago

Danas

Sorry that you are having issues, how are you downloading your files.  Usually, you can click on Download but it sounds like you are clicking on a link.  Please clarify for me and we will see if we can get to a solution

It sounds like the download is not fully done and it is stuck at last part of the download.  Have your rebooted and see if this helps?

  • Danas's avatar
    Danas
    Helpful | Level 5
    8 years ago

    Hi

    thanks for a prompt response.

    actually I have just realized, that it happens only when I use DownThemAll! add-on. when I use a regular download link, then everything is fine. I've been using DownThemAll! for many years for almost any downloads that's why I didn't realize it immediately.

    I will send a bug report to the DownThemAll! developers too. I don't know where the problem is, but something goes wrong specifically between Dropbox and DownThemAll! (files from other websites downloaded with DownThemAll! are all good, so it's specific to Dropbox)

    thanks

    • Chris_J's avatar
      Chris_J
      Icon for Super User rankSuper User
      8 years ago

      Thanks for sharing that info.  Who knows, others that use that downloader, might experience the same thing, so thanks for sharing what you have found... Hopefully, you would find a solution to use your favorite app.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey Danas, 

       

      Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
       
      [ Please feel free to get back in touch here at any time if you have any other Dropbox questions or experience any issues in the future. ]
       
      Hope you have a great rest of the day ahead! :coffee:

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!