We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
omers47
4 months agoExplorer | Level 3
After changing to Business my files have disappeared. What is happening?
hi i had the free business trial plan, and i had the backup to dropbox option on, i canceled my plan and upgrade to essential plan, when i reopened my macbook all of the files from my desktop disappe...
omers47
Explorer | Level 3
hi first of all thank you, i had a buisness free trial and switched to the essential(i paid but it still on trial technically because of first month free promo), when i restarted my pc all of the files were displaced, i have 2 folders for each desktop, downloads and documents, the new folders are the folders my pc is opening now as the main folders, each one of them is empty except for 1 white link to the dropbox files, in the new documents folder link things doesnt make any sense and i think thats why my third party apps are not working, i really want to start dragging files and folders back to there place but it make sense that it could cause a lot of new problems, i dont understand the meaning of this duplication folders, my files are still on the computer in their old files i just dont understand how to reset this chaos, i will add all the screenshots i have i hope you understand me and my problem(sorry for my english)
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!