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Forum Discussion

KathrynG's avatar
KathrynG
Explorer | Level 4
2 years ago

Accessing backup files from a different device.

I want to access the backup of another PC (it's in another city than where I am) I want to see what files are in the backup. I only see a "restore" option which I absolutely DO NOT want to do.   ...
Computer Backup
Desktop
Dropbox Backup
  • Walter's avatar
    Walter
    2 years ago

    Hey KathrynG, sorry to jump in here, but have you tried double clicking on your backed up folder on this page to navigate their content? 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi KathrynG, I'd be happy to help!

 

Assuming you've enabled Computer backup on a device, that means that the Documents, Desktop, Downloads on this device, would sync to your Dropbox account online, and then to any other updated computer that's using our desktop app.

 

You mentioned that you see a "restore' option. Where do you see that? Are you able to see your Backup when visiting your account online?

 

Let me know!

KathrynG's avatar
KathrynG
Explorer | Level 4
2 years ago

Thank you for your reply, Megan. I go online and see 3 backups for 3 different PCs I've used. I look for options to access the backup to see what's in there, but only see an option to restore.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey KathrynG, sorry to jump in here, but have you tried double clicking on your backed up folder on this page to navigate their content? 

    • KathrynG's avatar
      KathrynG
      Explorer | Level 4
      2 years ago

      Hey Walter. Thanks for jumping in! I had not tried that ... and it worked perfectly! Thank you!!

       

      (Note to Dropbox: I suggest you make this easier with either another option under the three dots or instructions that say double click to access the contents of the backup)

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Glad to hear it helped and thank you for the feedback too KathrynG - it's been noted in our system.

         

        Let us know if you have anything else to add or ask!

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