We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

engirah's avatar
engirah
Helpful | Level 5
3 years ago

Received fatal alert: protocol_version

Hi

Am suddenly getting below error after using the dropbox API for over 3 years. No Change in Java code(Java 😎

Am using dropbox-core-sdk-3.0.5.jar library

Could be there is a change in SSL protocol?

 

 

Apr 19, 2022 9:24:16 AM downloads.Dropbox DownloadFile
INFO: null
com.dropbox.core.NetworkIOException: Received fatal alert: protocol_version
at com.dropbox.core.DbxRequestUtil.startPostRaw(DbxRequestUtil.java:245)
at com.dropbox.core.v2.DbxRawClientV2$2.execute(DbxRawClientV2.java:157)
at com.dropbox.core.v2.DbxRawClientV2$2.execute(DbxRawClientV2.java:152)
at com.dropbox.core.v2.DbxRawClientV2.executeRetriable(DbxRawClientV2.java:284)
at com.dropbox.core.v2.DbxRawClientV2.downloadStyle(DbxRawClientV2.java:152)
at com.dropbox.core.v2.files.DbxUserFilesRequests.download(DbxUserFilesRequests.java:884)
at com.dropbox.core.v2.files.DbxUserFilesRequests.download(DbxUserFilesRequests.java:913)
at downloads.Dropbox.DownloadFile(Dropbox.java:102)
at downloads.Dropbox.downloadFile(Dropbox.java:90)
at pointofsale.ui.settings.SysupdatesController.lambda$setListeners$8(SysupdatesController.java:171)

...........................

Caused by: javax.net.ssl.SSLException: Received fatal alert: protocol_version
at sun.security.ssl.Alerts.getSSLException(Alerts.java:208)
at sun.security.ssl.Alerts.getSSLException(Alerts.java:154)
at sun.security.ssl.SSLSocketImpl.recvAlert(SSLSocketImpl.java:2020)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1127)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1367)

  • Dropbox recently retired support for TLS 1.0 and 1.1. The Dropbox API servers now only support connections using TLS 1.2. You'll need to update your app/network client/environment to use TLS 1.2 in order to continue making Dropbox API calls.

     

    It looks like you're using the Dropbox Java SDK, so to use TLS 1.2 you'll need to update to at least v3.1.1 of that SDK (or preferably, the latest version which is currently v5.2.0).

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff

    Dropbox recently retired support for TLS 1.0 and 1.1. The Dropbox API servers now only support connections using TLS 1.2. You'll need to update your app/network client/environment to use TLS 1.2 in order to continue making Dropbox API calls.

     

    It looks like you're using the Dropbox Java SDK, so to use TLS 1.2 you'll need to update to at least v3.1.1 of that SDK (or preferably, the latest version which is currently v5.2.0).

    • chek534's avatar
      chek534
      Explorer | Level 4

      Greg-DB

       

      I updated dropbox-core-sdk to 4.0.1 version and still received error:

        Received fatal alert: protocol_version

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Staff rankDropbox Staff

        chek534 Make sure your platform itself also supports TLS v1.2. Some platforms/frameworks, especially older versions, may not have TLS v1.2 enabled. You may need to refer to your platform documentation for information on configuring that.

    • engirah's avatar
      engirah
      Helpful | Level 5
      I updated dropbox-core-sdk to 4.0.1 version and worked perfectly
      By default, java 1.8 use TSL1.2 as default
      Thanks

About Discuss Dropbox Developer & API

Node avatar for Discuss Dropbox Developer & API

Make connections with other developers

795 PostsLatest Activity: 7 days ago
192 Following

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!