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ABDUL Salam's avatar
ABDUL Salam
Explorer | Level 3
2 months ago

Handling download_failed Errors in Dropbox API Jobs

I have a cron script that fetches PDF URLs and saves them to our Dropbox. Sometimes, I encounter a download_failed error for some files. When using the save_url endpoint, I receive an asyn_job_id, ...
API
ABDUL Salam's avatar
ABDUL Salam
Explorer | Level 3

Hi Greg-DB 

Thank you for your guidance regarding the 'download_failed' error. I appreciate your support.


I maintain detailed cron logs and record the payloads sent to the Dropbox API. I’ve reviewed the logs, and I can confirm that all URLs except one were successfully saved. There are couple of instances in which I have faced same problem. If there’s a code-side issue, I would expect that the other URLs would have failed as well.

Here’s the relevant payload from the logs for reference:

Successful Uploads:

uploaded customily orders to dropbox: {".tag": "async_job_id", "async_job_id": "7na9uA-KPmwAAAAAAAAAAQ"}
uploaded customily orders to dropbox: {".tag": "async_job_id", "async_job_id": "cxg9F1PkAXcAAAAAAAAAAQ"}
uploaded customily orders to dropbox: {".tag": "async_job_id", "async_job_id": "aLCjk-ilEX4AAAAAAAAAAQ"}

on checking using job status check api i get tag "complete"
Failed Upload:

Response: {".tag": "async_job_id", "async_job_id": "bSXBts0RiioAAAAAAAAAAQ"} 

on checking using job status check api i get download_failed for this job
Please let me know if you’d like me to open a ticket with this information.

Thank you for your assistance!

 

 

Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
2 months ago

ABDUL Salam Thanks for sharing the sample. It looks like this is hitting an internal constraint. We'll look into what we may be able do about that. In the meantime, to work around this, you may want to add an automatic retry or two (i.e., starting at save_url again for the relevant URL) when this occurs.

  • ABDUL Salam's avatar
    ABDUL Salam
    Explorer | Level 3
    2 months ago

    Thanks for your quick response Greg-DB  I appreciate your help in looking into the internal constraint. I’d be happy to stay updated on any developments regarding that.

    I understand the need for a workaround, but I was hoping to minimize extra API calls in my script, particularly with the save URL and status checker endpoint. In the meantime, I’ll go ahead and implement the retry mechanism to reduce the impact.

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