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joe_walker's avatar
joe_walker
Helpful | Level 5
6 years ago

Connection timeouts

Hi, From approximately 22:30 UTC on 27 Oct until present we have been getting timeouts when trying to connect to the Dropbox API: cURL error 7: Failed to connect to content.dropboxapi.com port 44...
API
  • joe_walker's avatar
    joe_walker
    6 years ago

    I have just received a reply from Digital Pacific explaining that:

    "We erroneously blocked the IP due to suspicion of it being involved in a large attack on our networks, This error has now been corrected and the block reverted"

    So this problem was with the host - my apologies for wasting your time. Thanks very much for your help.

Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for the report! We'll check on this. For reference, are you still seeing this now?

  • joe_walker's avatar
    joe_walker
    Helpful | Level 5
    6 years ago

    Hi Greg,

    Yes - the connection still times out and the traceroute result is still the same as above.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks! We're looking into this, but we haven't been able to find a network issue for that network route. 

      To try to narrow this down:

      • Are there multiple users of your app, and if so, are multiple users affected, or just yourself?
      • Which API endpoints in particular are you using, and which are affected?
      • Is this affecting all of the attempts to connect to content.dropboxapi.com, or only some of them? If it's only some of them, about what percent are affected?
      • Is there anything on your network connection, e.g., a proxy, firewall, anti-virus, etc. what may be interfering with HTTPS connections to content.dropboxapi.com?
      • Can you share the information on https://dropbox-debug.com from an affected machine?
      • joe_walker's avatar
        joe_walker
        Helpful | Level 5
        6 years ago

        We are the only users of the app.

        Specifically the call to the "files/get_metadata" times out, however all attempts to connect to content.dropboxapi.com time out.

        I do not know of anything on the network which would be interfering with the connection, and do not know of anything that changed around the time the problem started occurring. The server's host (Digital Pacific) has not reported that they are aware of any network issues, though I have submitted a ticket to double check.

        As the app is running on a server without a web browser, is there any other way to get the debug information provided by dropbox-debug.com?

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