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598 Topics

Family plan is too expensive for what it offers
While I would like to have the ability for my wife and I to share a combined account with our own individual logins - it's not worth the extra $80/year, almost doubling the cost for only a limited increase in features. If it came with double the storage I might consider it, but even then I'm not sure I need that much more storage at the moment. Please reconsider the pricing on the family plan as I will never upgrade at anywhere near that price. It makes more sense to just have 2 Plus accounts since it comes with the extra storage. With the amount of competition out there for similar cloud storage, it's getting more difficult to justify the cost of dropbox, so I was really expecting a minimal increase in price, if any at all versus the Plus plan I am currently paying for.
Username_1
5 years ago Place Plans and Subscriptions
13KViews
21likes
32Comments
Unable to update payment information
I am on an annual subscription to dropbox. My payment was set up to automatically paid upon renew with my credit card. Since my last renewal my credit card was updated with a new expiration date. Dropbox declined my payment. While I tried countless times, I was unable to update my credit card information on their website. I had at least five chat sessions with sales (the only drobbox personel you can have live communication with) and they were totally unable and unequipped to provide any support. Technical support is only done through online requests. I deleted cookies and cleared my cache as suggested in the community help center with no success. I logged in using "incognito" on the Chrome browser as recommended, with no success. I submitted a formal tech support request and got a ticket#. I am waiting for a reply. It has only been a day. It is totally impossible to talk with anyone in technical support (no phone numbers except for sales) or to use the chat line to speak with a technician. There is no way to get in touch with anyone at drobox who can accept a payment if you are unable to update your payment information online. Like a monkey with a typewriter, I finally changed my payment option from Visa to Paypal. The transaction was processed immediately. Ironically, my Paypal account is linked to the same Visa credit card I was so frustratingly trying to use to make the payment. If you are having the same problem let dropbox know. Maybe they will make it easier to communicate with tech support when there is a problem.
Solved
Nweindav
8 years ago Place Plans and Subscriptions
19KViews
7likes
17Comments
Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up: Your plan and billing information are managed externally
Solved
fstoolcorp
3 years ago Place Plans and Subscriptions
11KViews
6likes
90Comments
I've paid for my account but it's not showing up
My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged in, and it says I need to upgrade, that I'm only a Basic user! But, I am a PLUS user and have been for many years! I'm not going to pay to upgrade my account to a level I'm already at - especially when they just billed me yesterday! The payment was successfully processed, I checked. So, there is no reason for this. NONE of this makes ANY sense to me whatsoever: - My bank account processed the payment for my subscription successfully. - I pay for my subscription through Google Play - which shows me as an active Plus member, with my next payment being due in April. - The email I received was telling me to upgrade to the next level of 3 TB. But, 3 TB is NOT the next level up from Basic - 2 TB is! So, that makes it seem as if I'm already at 2 TB...? - When I logged into my account, it said I was using a little under 6 GB, and that I was full, out of space, no longer syncing - meaning I'm in a Basic account. Since the account is showing me as Basic, I'm unable to contact anyone in Customer Support for help - no phone, no chat, no email. Apparently, that is only for "paid" customers - WHICH I AM!! I need help with this. I need to know if any Dropbox employees monitor these boards and might see this...??? I have MANY important documents saved in my cloud, so I need this working correctly again! Any help would be extremely appreciated. Please. Thank you, Lori
brookklynn
3 years ago Place Plans and Subscriptions
5.4KViews
6likes
35Comments
Plan between Basic and Plus?
Probably not a question for the community, and I probably know the answer - but are there any plans to offer a plan between Basic and Plus? I'm a reasonably light Dropbox user. I'll probably never hit the 2GB limit or even get close to it. I'm not sure I've ever gone over 200MB used except maybe a couple of times, for a few hours. I use it to sync a handful of things between systems - mostly notes, other small things. It's not a lot of traffic (although some things I'm doing lately probably increase the number of API calls I make a good bit) But I've had an account for over a decade, and I do use it periodically. I also understand that nothing is free, and I don't expect it to be. But I also can't justify spending $120/year for Dropbox, especially with other options out there. And those plans aren't for people like me. What I do doesn't cost Dropbox nearly as much. I don't need the 2GB I have let alone 2TB. I would, however, be happy to buy something like a $30/year plan. As an incentive, maybe it'd offer 20GB or something, and another device or two. Maybe I'd use that. And I'd be less worried that my "Free" option will disappear or be throttled at some point. I don't know how big of a market there is for people like me. But surely there's some significant number, and $30/year (or something around there) is much better for Dropbox than $0/year. There's zero chance I'd ever pay $120/year - I'd be way more likely to spend money if there was some plan inbetween.
ischorr
2 years ago Place Plans and Subscriptions
3.2KViews
4likes
3Comments
Something went wrong message when trying to pay for upgrade
I have been directed to seek your help paying for an upgrade on my account. I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, but the black box is spinning and the submit button is grey and there is a pop-up that says 'Something went wrong. Please refresh.' I was direct here when the support request by email only allowed for cancellations or refunds, which seemed to mystify the person advising me via chat.
Catalyst-of-Awesomeness
3 years ago Place Plans and Subscriptions
13KViews
4likes
121Comments
I can't upgrade via the Google Play store.
I just wasted 45 mins online with an agent. Tried to upgrade my account. After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store. So went to google play store and I can't upgrade my account via playstore! Gone back and forth and back and forth with the agent to get nowhere. Asked if I could call someone for direction, have to go via email! Was told I need to upgrade to a business plan to make a call. Can't upgrade to a business plan for direct support because I pay for DROPBOX via playstore. Surely a big tech company can do better and make upgrading which is essentially volunteering to pay MORE for your service easier! ... No way to upgrade my service without spending more time on a service call and wasting more time. Very very irritating. Maybe you want to fix that!
cheesed off
3 years ago Place Plans and Subscriptions
6.4KViews
3likes
29Comments
Dropbox paid plans way too expensive
Hi there, I've been a Dropbox user more or less from the very beginning and I regret to say that the paid plans are way too expensive for an average user (or a family for that matter): 2 TB for 120,- € per year for a PLUS plan - honestly... I'm pretty much sure that you will get many more paid users if the price plans were more reasonable. Furthermore, Dropbox sends out messages informing that they have "new possibilities" and by the end of the day, it's the same expensive "special offer" as always. Hopefully, this will change. Kind regards, Peter
SchumiFlatOut
10 months ago Place Plans and Subscriptions
3.5KViews
2likes
5Comments
Why was I charged by Formswift?
Anyone get scammed by formswift? Evidently they are tied to Dropbox somehow. I now have a charge of 37.00 on my debit card When I call the number then they want my bank account number or my debit card. Never even asked my name, address, or phone number. Anyone else?
2bcruzn
11 months ago Place Plans and Subscriptions
48KViews
2likes
22Comments
Black Friday deal for Family plan?
I'm on a monthly Family plan with 2TB of storage and was wondering if anyone knew of an upcoming Black Friday/Cyber Monday sale. I'd like to switch to yearly billing, and I know many companies offer larger discounts on yearly plans during BF/CM, so I was thinking this would be a good time to do so if there was going to be a good sale. I see there's a generic discount baked into switching to yearly, but I'd prefer to snag a lower sale price if possible.
Solved
Jas Blackthorne
12 months ago Place Plans and Subscriptions
6.5KViews
2likes
3Comments