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1030 Topics
Why do I get a "Sorry, we could not find your file. Is it possible it was moved, renamed...?' error?
Error message states "Sorry, we could not find <filename>. Is it possible it was moved, renamed or deleted?" It has not been moved, renamed or deleted. Not all Excel files are affected but this is not the first time this has happened. I have 3 computers and all of them have this issue. I'm using Office 365 on all 3 computers. I would like to get a response from someone who has had this issue and how it was solved. Thanks in advance for your assistance. Regards, PhilSolved157KViews0likes23Comments
Why are my iPhone photos imported as .heic files when uploading them to my Dropbox account?
Why are my photos from iPhone suddenly imported as .heic files to Dropbox? This only happened this week, say on Tuesday (July 4th). Has never happened before. Now I cannot see these photos on the desktop version of Dropbox. On the Dropbox app for iPhone, I see the files (with the ending .heic) but I cannot open them and cannot preview them. What has happened and how do I fix this?Solved110KViews2likes15Comments
Shared Link / "scl" to "s"
Hello. My question concerns my recent issue with file sharing. Usually, my links were generated in this way: 'https://www.dropbox.com/s/'. However, lately, every file is being generated in this way: 'https://www.dropbox.com/scl/fi/'. Do you know a way to restore the old way of generating links? I just need old way of links, because game can't read new links Greet 😛Solved92KViews14likes211CommentsCan't open my own files from the desktop folder
I have had major headaches with the Dropbox desktop app ever since installing it. In particular, the Dropbox app running in the background has caused my computer and my Internet connection to freeze many times. It even prevented the Windows Task Manager from loading properly so I couldn't kill the Dropbox process--yet when I did after many tries, the computer *immediately* became responsive again. Therefore, I have prohibited any processes having to do with Dropbox from running automatically on startup. I assumed that this would reduce the Dropbox folder to a mere normal Windows folder, i.e. an unshared local folder that has my own local files in it but no access to files shared by others. However, I can no longer open even my own files that were created on this computer and never edited or used by anyone else. Even if I copy them to my desktop, which has nothing to do with Dropbox (obviously), if I try to open them I get an error about Dropbox. Naturally, not only am I concerned with accessing the files now (I assume I can restart the process and open them), but I'm concerned that when I am no longer connected to my employer's Dropbox account (my work with them ends at the end of May), that files that I believe I own will go randomly missing and be irretrievable. I obviously wouldn't be disappointed OR surprised to not be able to open others' synced files at that point, but I'd obviously like to have my own work saved for future reference. What is happening here? Is the Dropbox folder not in fact a "real" folder?Solved74KViews1like10Comments
Why can't I open password protected Word documents stored in my Dropbox account?
I have a Word document that I uploaded years ago and it has ALWAYS had a Word password protection associated with it. I have never had any trouble opening it in the past, but I tried opening it today and Word Online comes up with a message "Sorry, Word Online can't open this document for editing because it is protected by a password. To edit this document, please open it in Microsoft Word." I'm trying to do that, but there is no option to open it in Word. Help?Solved48KViews5likes9CommentsProblem playing phone call recording from Call Recorder ACR
I have Call Recorder ACR app on my mobile phone. I've linked to Dropbox to store my phone recordings. They appear in Dropbox after each call but I can't get them to play on Windows Media Play although it supposedly supports 3GP and MP4, both of which I've tried. Any suggestions?Solved46KViews2likes11Comments
