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Password was hacked
Ok, here is my story - looking for info and/or advice. My Xfinity email account has been hacked several times over the past year. The last time (5 months ago) and yesterday, the hackers were able to use the email account to gain access to my Dropbox account. Last time, I enabled 2-factor security in Dropbox with both a mobile authenticator app and physical security keys. Yesterday, my Dropbox password was hacked and changed... I knew it was happening because I was aware that my email was being hacked and was literally dealing with it as it was happening. I realized that my Dropbox password was changed and I immediately changed it again. I WAS asked for 2-factor verification using the mobile app. I might have been asked for the security key, too - I don't remember exactly as I was dealing with several things at once. Point is that I WAS asked for something 2-factor to authenticate and allow the password change to occur. What I find troubling is that "they" were able to change the password/gain access to my account with 2-factor in place... Isn't that the whole point of having 2-factor? A physical "key" which you must be in possession of in order to make certain changes to the account??? I chatted with Luis in Customer Support - absolutely NO HELP WHATSOEVER - basically stated "no idea how that happened" and said that the problem was probably my computer's security or that I had used public wifi... Public wifi never happened. I pressed him to escalate the case or forward it to a security team (does that even exist??). He asked to move the chat to email - I suspect as a way to get rid of me.. Any info / advice would be appreciated. Thanks for your time.
Error 404 when trying to login from multiple browsers.
I have had a problem logging into my Dropbox accounts in the last couple of weeks. Every time I try to login, the login page flashes up briefly and then I get the dreaded 404 page. I have tried logging in from different browsers and repetitively trying to login from the list on the 404 page, but often nothing but closing the browser down and re-opening it works. I didn't have that problem before so I don't understand why I have it now.Someone opened some old cryptocurrency files on my Dropbox, how?
Hello, As you can see from this screenshot, someone opened some files in my Dropbox, all these being old cryptocurrency wallets (there was nothing inside fortunately). If I check from the device log (settings-security-devices) I am the only one logged into Dropbox, from my desktop and from my Pixel phone. The last activity from my Pixel phone is set as 22h ago, same as the time these wallets have been opened. Now: I know for sure that I didn't open any of these files since I even forgot that I have them. And I don't have any cryptocurrency app on the phone that is connected with these wallets. How do I find out who and how they opened these files? PS: I have 2fa activated on Dropbox since many years. No one has physical access to wither my desktop nor my phone.
