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Payments
1385 Topics
Deleting licenses
Is way to difficult and convoluted and took much more time than it should have. This is the worst experience I've had with Dropbox. You normally make things easy. This was a pain in the ass, and for no good reason. I have deleted members months ago, didn't re-assign their licenses and was continuing to get charged. So I wanted to reduce the licenses. It was damn hard to find the way to do this. You should present the links in the same place as the delete team members location......very annoying24KViews20likes28Comments
Support for rogue billing charges
Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan. Since I do not have a paid plan I cannot get support in any way. I tried using the "Billing Help Request" page, but my submission thus far has been ignored for over 2 weeks. If my credit card is being charged how can I get to talk with someone (phone, etc) to sort out this issue? There is no phone number for support, and no way to submit a ticket without a paid plan. This is most likely an old business email account that still is active, but I no longer have access to.Solved22KViews1like43Comments
Unable to update payment information
I am on an annual subscription to dropbox. My payment was set up to automatically paid upon renew with my credit card. Since my last renewal my credit card was updated with a new expiration date. Dropbox declined my payment. While I tried countless times, I was unable to update my credit card information on their website. I had at least five chat sessions with sales (the only drobbox personel you can have live communication with) and they were totally unable and unequipped to provide any support. Technical support is only done through online requests. I deleted cookies and cleared my cache as suggested in the community help center with no success. I logged in using "incognito" on the Chrome browser as recommended, with no success. I submitted a formal tech support request and got a ticket#. I am waiting for a reply. It has only been a day. It is totally impossible to talk with anyone in technical support (no phone numbers except for sales) or to use the chat line to speak with a technician. There is no way to get in touch with anyone at drobox who can accept a payment if you are unable to update your payment information online. Like a monkey with a typewriter, I finally changed my payment option from Visa to Paypal. The transaction was processed immediately. Ironically, my Paypal account is linked to the same Visa credit card I was so frustratingly trying to use to make the payment. If you are having the same problem let dropbox know. Maybe they will make it easier to communicate with tech support when there is a problem.Solved19KViews7likes17Comments
Being charged for an unknown account
Hi all, I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account. We think it might be an ex staff member who paid for the account and didn't cancel their subscription before leaving. How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again. Thank you.Solved18KViews1like120Comments
Dropbox personal professional vs. business standard
Hi I would like to know how the community comparing these two plans. I already have dropbox personal plus and my company give me a dropbox business account. However, I really want to use smart sync in my personal folder. Of course, I can save my files in dropbox business folder, but I just don't want. So, there are two options for me, personal professional and business standard. I only want to use smartsync in my personal files, which option is the best? I see that business standard is even cheaper than perosnal pro... How the community members comparing two? A little bit confused.Solved17KViews0likes3Comments
Change Billing Country
I receive an error saying "This billing country change isn't supported" when I try to change my credit card for billing as my old one expired. My old card was an Australian card and the new one is a US one. When I choose United States from the dropdown list I receive that error message.Solved15KViews1like27CommentsDropbox India - Renewal Failed
Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account. I've tried with multiple cards and received this error message: Payment Failed! For Dropbox On Bank Credit Card. Reason: Non-compliant Recurring or Standing Instruction registered with Merchant. Use alternate source to pay the bill. For details, contact your merchant. Please help! Thanks.15KViews1like100CommentsIs it possible to get a refund for a Dropbox for Business purchase?
Here's the full story. In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address.In March 2015, I left the company and lost access to that email address.I personally lost access to thatservice in March 2015. This January, 5 days after my personal credit was charged $850, I contacted DropBox and asked for a refund over the phone. The person on the other line said there's no way for him to transfer me to the billing department and said that I can only submit a ticket via email. I submitted a ticket via email and got a response that my concern was escalated. A day later, I was notified that I'm not eligible for any refund. I responded again asking to look into it again and asking for the phone number to call to reach the billing department. I got the following response: "Iam currently the highest level of support and am more than willing to assist you with your concerns. This issue has already been escalated and no exception could be made in this case. I do apologize for the inconvenience. At this point, I would suggest disputing the charge with your bank/credit card company." There was no easy way for me to remove my credit card information from that account. There was no way for DropBox to notify me about the fact that my card will soon be charged because I lost access to that email account. Dear DropBox, is this really how you do business? Do you think it's fair to do this? Please understand, it was impossible for me to prevent this charge and cancel the service on time. At this time, I'm ready to go public about this issue and notify major tech news website about how you treat customers. thank youSolved14KViews5likes29Comments