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Payments

1385 Topics

Family plan is too expensive for what it offers
While I would like to have the ability for my wife and I to share a combined account with our own individual logins - it's not worth the extra $80/year, almost doubling the cost for only a limited increase in features. If it came with double the storage I might consider it, but even then I'm not sure I need that much more storage at the moment. Please reconsider the pricing on the family plan as I will never upgrade at anywhere near that price. It makes more sense to just have 2 Plus accounts since it comes with the extra storage. With the amount of competition out there for similar cloud storage, it's getting more difficult to justify the cost of dropbox, so I was really expecting a minimal increase in price, if any at all versus the Plus plan I am currently paying for.
Username_1
5 years ago Place Plans and Subscriptions
13KViews
21likes
32Comments
Deleting licenses
Is way to difficult and convoluted and took much more time than it should have. This is the worst experience I've had with Dropbox. You normally make things easy. This was a pain in the ass, and for no good reason. I have deleted members months ago, didn't re-assign their licenses and was continuing to get charged. So I wanted to reduce the licenses. It was damn hard to find the way to do this. You should present the links in the same place as the delete team members location......very annoying
David L.6
10 years ago Place Plans and Subscriptions
24KViews
20likes
28Comments
Support for international currencies on Dropbox.com
Hi there! I’m Amanda, the Product Lead for International Growth. Our team is committed to making it as easy as possible for customers around the world to use Dropbox. One of things we’re doing isadding support for local currencies. In September 2023, we launched support for theBrazilian Real. Next month, we’ll launch theKorean Won and Indian Rupee. Next year, we’re looking at launching local currency forMexico, Singapore, Poland, Malaysia, Taiwan, South Africa, Thailand, Indonesia, Vietnam,and potentially a few more. We realize this is long overdue for our customers outside the US, and hope this relieves any payment difficulties you may have experienced. *For customers already paying in USD – first, thank you for your support all these years. We plan to migrate you automatically to your local currency in 2024. We thank you for your patience!
amandachin
2 years ago Place Plans and Subscriptions
2.8KViews
7likes
3Comments
Unable to update payment information
I am on an annual subscription to dropbox. My payment was set up to automatically paid upon renew with my credit card. Since my last renewal my credit card was updated with a new expiration date. Dropbox declined my payment. While I tried countless times, I was unable to update my credit card information on their website. I had at least five chat sessions with sales (the only drobbox personel you can have live communication with) and they were totally unable and unequipped to provide any support. Technical support is only done through online requests. I deleted cookies and cleared my cache as suggested in the community help center with no success. I logged in using "incognito" on the Chrome browser as recommended, with no success. I submitted a formal tech support request and got a ticket#. I am waiting for a reply. It has only been a day. It is totally impossible to talk with anyone in technical support (no phone numbers except for sales) or to use the chat line to speak with a technician. There is no way to get in touch with anyone at drobox who can accept a payment if you are unable to update your payment information online. Like a monkey with a typewriter, I finally changed my payment option from Visa to Paypal. The transaction was processed immediately. Ironically, my Paypal account is linked to the same Visa credit card I was so frustratingly trying to use to make the payment. If you are having the same problem let dropbox know. Maybe they will make it easier to communicate with tech support when there is a problem.
Solved
Nweindav
8 years ago Place Plans and Subscriptions
19KViews
7likes
17Comments
Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up: Your plan and billing information are managed externally
Solved
fstoolcorp
3 years ago Place Plans and Subscriptions
11KViews
6likes
90Comments
I've paid for my account but it's not showing up
My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged in, and it says I need to upgrade, that I'm only a Basic user! But, I am a PLUS user and have been for many years! I'm not going to pay to upgrade my account to a level I'm already at - especially when they just billed me yesterday! The payment was successfully processed, I checked. So, there is no reason for this. NONE of this makes ANY sense to me whatsoever: - My bank account processed the payment for my subscription successfully. - I pay for my subscription through Google Play - which shows me as an active Plus member, with my next payment being due in April. - The email I received was telling me to upgrade to the next level of 3 TB. But, 3 TB is NOT the next level up from Basic - 2 TB is! So, that makes it seem as if I'm already at 2 TB...? - When I logged into my account, it said I was using a little under 6 GB, and that I was full, out of space, no longer syncing - meaning I'm in a Basic account. Since the account is showing me as Basic, I'm unable to contact anyone in Customer Support for help - no phone, no chat, no email. Apparently, that is only for "paid" customers - WHICH I AM!! I need help with this. I need to know if any Dropbox employees monitor these boards and might see this...??? I have MANY important documents saved in my cloud, so I need this working correctly again! Any help would be extremely appreciated. Please. Thank you, Lori
brookklynn
3 years ago Place Plans and Subscriptions
5.4KViews
6likes
35Comments
VAT details missing on Dropbox Pro Invoice
I have gone through the VAT related questions on the forum. It seems, the Dropbox admin is not getting the question. Hence, I am sending a copy of my Dropbox Pro invoice (which does not show Dropbox VAT number nor VAT separately) to HMRC (Tax Department in the UK) as it is a legal obligation in the UK to give a VAT receipt showing VAT number of the seller and VAT rate as well as amount. This is necessary for a business in the UK (and for that matter anywhere in Europe) to claim back the VAT paid on the service. This is not applicable if Dropbox is not collection VAT but it is quite clear that they are charging VAT. Now if they are charging VAT, then they must remit VAT collected to the Office of Revenue Commissioners in Republic of Ireland and we as a user should be able to claim this VAT back if we are using the service for our business and we are VAT registered in any of the EU countries. So it really surprises me to see the reluctance of Dropbox to simply resolve this issue by adding VAT details on the invoice (and it is not that they don't have this facility in their invoicing system because they are already providing VAT invoice for Dropbox for Business subscription) I guess I will leave HMRC to deal with as they have gone quite strong now-a-days with issues like this.
Solved
Umesh R.
10 years ago Place Plans and Subscriptions
11KViews
5likes
8Comments
Is it possible to get a refund for a Dropbox for Business purchase?
Here's the full story. In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address.In March 2015, I left the company and lost access to that email address.I personally lost access to thatservice in March 2015. This January, 5 days after my personal credit was charged $850, I contacted DropBox and asked for a refund over the phone. The person on the other line said there's no way for him to transfer me to the billing department and said that I can only submit a ticket via email. I submitted a ticket via email and got a response that my concern was escalated. A day later, I was notified that I'm not eligible for any refund. I responded again asking to look into it again and asking for the phone number to call to reach the billing department. I got the following response: "Iam currently the highest level of support and am more than willing to assist you with your concerns. This issue has already been escalated and no exception could be made in this case. I do apologize for the inconvenience. At this point, I would suggest disputing the charge with your bank/credit card company." There was no easy way for me to remove my credit card information from that account. There was no way for DropBox to notify me about the fact that my card will soon be charged because I lost access to that email account. Dear DropBox, is this really how you do business? Do you think it's fair to do this? Please understand, it was impossible for me to prevent this charge and cancel the service on time. At this time, I'm ready to go public about this issue and notify major tech news website about how you treat customers. thank you
Solved
Eugene R.5
9 years ago Place Plans and Subscriptions
14KViews
5likes
29Comments
How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?
I have both an Adobe Creative Cloud and aDropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has changed I need to cut some costs while I seek new work. I want to keep my subscription but want to take advantage of this offer I'm entitled to. Could someone let me know if they've been able to do this? When I click Redeem Offer it says I already have a Dropbox Plus plan. I've been paying for Adobe for 30 years and Dropbox for 15 years. Many thanks! https://creativecloud.adobe.com/cc/discover/article/creative-cloud-perks?promoid=T32PLP96&mv=other&locale=en-AU
Measle
3 months ago Place Plans and Subscriptions
3KViews
4likes
42Comments
I don't want an upgrade to Dropbox Essentials
I got an email this morning saying "We’re providing you with a free upgrade from your Dropbox Professional plan to our new Dropbox Essentials." I don't want this. I don't want those extra features and I don't want to pay the additional amount per month. The email may say free, but provided no details on this so I'm well aware after a month it'll start charging the full amount. Even if it's not going to do that. I don't want it. How to I stop this? I'm happy with what I have.
Solved
Rahkitty
2 years ago Place Plans and Subscriptions
6.1KViews
4likes
12Comments