You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Offboarding
22 Topics
Separating Personal and Business account
Hello, I'm connected to the business account as a team member and I have a personal account connected to it (just switched to Professional plan). I would like to separate the two. I'm not having any luck doing that by myself. So the ideal scenario would be to have my very own Professional Account regardless of the Business Account. Thank you, NemanjaSolved7.2KViews0likes9Comments
My personal account was accidentally merged into a Business Account
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. Then Dropbox notified me that my personal account was closed and they were refunding me my fee. How do I extricate myself from this? I do not want to own the Business Account or have that for my own Dropbox, I only need access to it. How do I restore my Personal account and revive the subscription? The person who created the new business account says it was a mistake, but doesn't know how to fix it and one can't "call" Dropbox, nor is there a way to change accounts. Help!Solved7KViews2likes25Comments
How to disband my team?
Dear, I want to disband my team in a Dropbox Business Standard account. Your instructionshttps://help.dropbox.com/teams-admins/team-member/locked-state#disbandstate that 4. ClickSee next stepsin the red banner at the top of your screen. 5. ClickCancel Dropbox Business and disband my team. However, these options do not appear when I enter the Settings page of my account! How do I get to the Cancel button? Regards, Bert4.8KViews0likes4CommentsI accidentally joined a business account. How can I go back to my original plan?
Hey! Please help me I'm being charged for a dropbox business account. I didn't mean to have it clicked. A client shared a link to a folder. Now I'm being registered to a business account. I want my original plan to be restored which is 2tb per year only. Please help thank you!3.5KViews0likes24Comments
Changing to another business team
Hi! I've been part of a business team with one company, but have now move to another company. I've been deleted as a team member from the previous company's dropbox (confirmed as I no longer had any access to any of the team folders), but the new company still gets the error message " this user is already part of another team" when trying to invite me to join their dropbox. Does anybody know how to solve this please?Solved3.2KViews0likes5Comments
Personal account to Business account - All files gone
This will be a long post as I've never experienced any thing like this: 1.) I have had my personal Dropbox account for so many years and been paying the PRO-subscription for couple of years. It's all sorted out, some files offline, some online and I was using 1.2-1.4TB of 2.1-2.2TB available space. 2.) I also have a work email and that email is part of a team-Dropbox (business dropbox). I sometime use it to access work related stuff but I don't use it often 3.) My boss was trying to share some folder which would require 24/7 real time sync between us two (he is the admin account for my work-team-business Dropbox plan) but since I don't have my work Dropbox offline-synced I wanted to use my personal account or that BUT he couldn't share the folder with me because Dropbox said that email wasn't part of his Dropbox-Team. 4.) My boss deleted/removed my work email from the work Dropbox and added my personal account to his Dropbox-business/team account and paid about 10-15$ for it. Then things started to go south. 5.) I get this email saying I have to either A) Merge my personal dropbox to the work/business Dropbox or B) Keep them separate. 6.) I ofc choose separate but then Dropbox asks me to set the app up again on my computer and to choose a new place for me offline-Dropbox folder. 7.) I can't remember all of the things that happened but my files were gone, I had nothing in my personal account anymore, 1.2TB of data was gone. All of my pictures of my children and memories from the past years. So I panic and tell my boss to remove me BUT do it in the right way and convert my account back to a personal account like your website says it should be done. 8.) He does that and I can sign into my personal account again (removed per the Community's Guidelines) but still everything is gone and I have nothing in there. It says my data plan is 2GB a month.. I used to have 2.1TB a month! 9.) He then tried to add my old work email back to the team ) just to see what happens and I do that and all of a sudden I see all my personal files in the Dropbox.com website when logged in via my work email !!! 10.) Now I have two Dropbox folders on my computer a) Dropbox (Personal) and b) Amenic ehf. Dropbox (the name of the company I work for) and in there is a folder named ''Fannar Freyr'' (my name) with all my old stuff (1.2TB) but I have to be logged into my work email (removed per the Community's Guidelines) to see it So I'm absolutely gutted and devastated. My account is gone. It's a total total mess and I'm so angry and frustrated How can I revert everything back to like things were? I just want my personal Dropbox account to be exactly like it was 2 hours ago. I want all my stuff inside THAT account, not linked with my workplace-Dropbox account. Please help me2.5KViews0likes14CommentsLeaving a Business team
Greetings, awesome Dropbox people! I have the following situation: at some point my personal account was merged into the Business Team. Now the admin is going to remove me from the team. As I see in this article (https://help.dropbox.com/teams-admins/team-member/account-deleted-from-team)I can ask the admin to convert my account into personal again. But I will automatically get Dropbox Basic, right? Does it mean that I will lose the data over Basic's limit of 2Gb? Or will I have an opportunity to update to Plus without losing the data first?Solved2.4KViews0likes3Comments
Plan Change From Business (my company) to personal (plus)
Hi All. By mistake I merged my Plus Plan to the company one. Now the Company is closing their account and I would like to keep all my previous file and account items. I can't find anyway to disconnet my personal account from the business to do not lose everything when They will close it. Thank you marialuisaSolved1.7KViews0likes4Comments
How do I get out of a Dropbox team account?
Hi there. I´m new here and I hope you can give me some help. In one or another way I have done something to get into Dropbox Teams. But I don´t want access to Teams, I just want my Dropbox to look like it did before. How do I get you of Teams? MannenSolved1.6KViews0likes6CommentsUrgent: Accidentally combined files!
I was invited to a team's dropbox business account and instead of creating a separate account I selected the "combine" option. Can you please help me revert this? Does that team have access to all my personal files now? I would like to have my personal plus account back.Solved1.6KViews0likes4Comments