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40 TopicsUnwanted 'update' to Macos on File Provider causes multiple issues - excessive disk use being one
After 10+ years of happily using Dropbox both private as for business, I got the invite to update to use Macos on File Provider. The update ran smoothly in itself, but: 1) I lost around 120 GB of disk space (free was 225 GB/1TB, free is now 101GB/1TB). Mac tells me that folder size in the new location is 497,46 GB (in 81k items) but if I look online, I am only using 331,8 GB (of 2TB). This issue is unacceptable for me, I plan to use this laptop for a few more years but I am now already on the edge of storage resources (10%). 2) I cannot access Photos anymore. Just a few weeks ago I moved my photo library to my current laptop and obviously put it in Dropbox because I want a hassle-free sync-experience. Not anymore, alas. This is also unacceptable. And, no, I don't want to partially store my files online-only. I am over 50, meaning that my primary storage is at home and online is back-up (irrational, I know, but he, those are my photos and god knows what) My question is simple: can I please revert to the old situation?Solved4.5KViews5likes5CommentsDropbox is taking up all of the space on my harddrive
Dropbox is killing me. I have 2TB of space on my laptop, Dropbox is taking up almost 700gb of it, despite all of my files being set to Online Only. I've also followed the steps suggested by other users to toggle "Online Only files on Mac" which appears to have done nothing. I finally resorted to deleting the Dropbox app with the intent of re-downloading it, hoping that that would clear out whatever data it is supposedly storing, but when I deleted the dropbox app, the folder in the finder window still stayed there, and is STILL showing 700gb of storage being taken up. I can't seem to get rid of it. Can anyone give me any advice?4.5KViews3likes20CommentsDropbox uses a ton of hard drive space despite most files being online only
So, I've put ALL my files on online-only because my Mac was running out of space. In my Mac settings, Dropbox takes up 108 GB currently. Once I actually look at what folders are taking up space it's less than 2 GB (you can see in the screenshot what I mean). What is taking up all this space?Solved13KViews3likes51CommentsComplaint regarding Dropbox's sabotage of the Mac app for free users
Dear Dropbox Support, I am writing to express my deep frustration and disappointment with the recent changes made to the Dropbox Mac app for free users. As a long-time user and advocate of Dropbox, I am appalled by the current state of the application and the treatment of loyal users like myself. Firstly, the Dropbox Mac app has become virtually unusable, as it frequently locks up and restarting the application does not resolve the issue. This renders the app completely ineffective, hindering my ability to access and synchronize my files seamlessly. Such a significant deterioration in performance is unacceptable and reflects poorly on Dropbox's commitment to user experience. Furthermore, I was shocked to discover that Dropbox now restricts free users to syncing only one file at a time. This severely hampers my productivity and workflow, as I rely on Dropbox to synchronize multiple files simultaneously. This sudden limitation has had a detrimental impact on my ability to work efficiently and has caused unnecessary delays in my projects. To exacerbate matters, despite deleting several gigabytes worth of files from my Dropbox storage, the app still claims that I am out of space. I find it ludicrous that Dropbox continues to hang up on the first file and erroneously displays the "out of space" message, even after taking substantial measures to free up storage. This technical glitch is not only frustrating but also reflects a lack of attention to detail and quality assurance on Dropbox's part. Moreover, I cannot help but feel that these recent changes and issues are part of a deliberate effort by Dropbox to coerce long-time users like myself into upgrading to a paid plan. As someone who has been using the Dropbox app since its inception, I have actively recommended it to friends and colleagues, thereby contributing to its growth. However, the current situation leaves me with a bitter taste, as it seems Dropbox is prioritizing monetary gain over the satisfaction and loyalty of its original users. I kindly request that you address these concerns promptly and take the necessary steps to rectify the issues outlined above. As a valued user, I believe it is crucial for Dropbox to uphold its reputation for reliability, user-friendly functionality, and fair treatment of all users, regardless of their payment status. I hope to receive a satisfactory resolution to these problems soon. I look forward to hearing back from you regarding the actions Dropbox intends to take to resolve these issues and restore the trust and confidence I once had in the service.1.2KViews3likes1CommentI updated the Dropbox app on my Mac and now it's trying to re-download all of my online files
Hey, so I recently updated dropbox, and now it's seemingly trying to redownload all of my online only files. Obviously I don't have that much storage, and I don't even have the option to make them 'online only' anymore. Everything I've seen online says to go into preferences and use selective sync. I did, and that didn't seem to change anything. I didn't try to use a different application either, as others mention. I simply updated dropbox and now it's become really hard to access my older files. Please help me1.2KViews1like9CommentsDropbox cache maybe not emptying and I can't find the Dropbox cache folder on Mac
UPDATE: I rewrote the post as I gathered more information. I'm a MacBook Pro 2019 user, OS Sonoma 14.2.1. I don't know where to retrive my Dropbox version, but it should be up to date as I always do updates when prompted. I suspect my Dropbox cache is overloaded, and I guess it is not emptying itself for some reason. Unfortunately I have no way to verify this, as I can no longer find the cache folder. I tried with the usual Command+Shift+. in order to show hidden files, but I can't see any cache folder in the Dropbox folder, and I can't find it not even using the go-to-folder with the command~/Dropbox/.dropbox.cache. Also I can't find any longer the "limit my cache" option anywhere, so I can't test whether putting a limit can solve the problem. Here are the reasons why I suspect a cache problem. In the latest days Dropbox continuously reported me the "hard disk is almost full" warning. I have stored no huge files locally recently, but I have downloaded a lot of big files from the internet in the last 15 days or so. I guess a mean value of 10 GB per day. I stored them online only, and I know Dropbox cache should empty automatically after 3 days, so I don't expect these files to take more than a maximum of 30 GB of space (due to cache delay) on my local hard drive. Then yesterday morning Dropbox stopped syncing as reported my hard disk was full. I deleted some huge file I had locally and some useless software I had installed in order to make some room and allow Dropbox to continue syncing my files. ThenI checked the "Storage" option in System Preferences, which reports 218,2 GB used out of 250,69 total. I have no such a huge amount of files locally, I'm sure I always keep local files under 100 GB. The Mac "Storage" statistics confirmed this: summing app everything they report from Applications to Documents to iOS backup files etc I get a total of 56.44 GB used. But the total used space reports 218,2 GB. So I did a test: since yesterday I downloaded locally from Dropbox only some music albums I need in order to sync my iPhone with iTunes (my iTunes library is stored online only in Dropbox), I guess no more than 2-3 GB, so if the Dropbox cache was working well I expected today to find a total of 218,2 GB - 10 GB due to cache auto-emptying + 2-3 GB due to fresh downloads = 210,2-211,2 GB used. But it reports me 222,6 GB used. That is: it added the fresh downloads to the used space of the hard disk but it didn't delete anything from the cache. Also, I had a similar problem a couple of timesin the past, and I always solved it byemptying the Dropbox cache as described above, a thing that unfortunately I can no longer do as the cache folder doesn't show up. A further problem, possibly related: I noticed that files in some folder tend to go online-only automatically, a thing they never did before. I have no clue about the criteria with which Dropbox chooses which file to put online-only this way, but I guess it's happening mainly in those folders which I otherwise periodically set manually to online-only in order to keep my hard disk ordered. Indeed in many other folders which I always kept available offline none of this seems to be happening. So all in all I guess something is not working properly with the cache. Of course I can't be sure of this, but the point is that it seems I have no longer any means to verify this. So could you help me to understand what's going on? And could you help me in order to understand how can I check the volume of the Dropbox cache? Thanks a lot, VanniSolved7.5KViews1like12CommentsTrouble with storing my macOS Dropbox app on an external drive
Perhaps someone can walk me through how to take care of these questions: 1. I liked having Dropbox mirror on my desktop, but that became untenable when Dropbox would no longer let me put the desktop contents on an external drive. These days, my Mac internal drive is 500 GB, and there isn’t any room for my photos (1.4TB). Not sure how to make this work using selective sync to move the Dropbox folder to an external drive. How do I make it so the default is an external drive on my Mac? 2. Backup management also needs clearer text to explain its actions. Given I can’t use the desktop sync without an exterior drive, how do I back up an exterior drive using the WEB-based Dropbox?1.7KViews1like7CommentsReal folder size won't show in Finder
Hello, I am looking to resolve an issue I'm just experiencing now for the first time. When I do a command + i to see the size of a dropbox folder on my finder, the finder now just show me the size that the folder take locally. Before I could see the size of the full folder + the local size. For example, I have a folder of 20 go with 5 go of it accessible offline : Before the finder was saying "20 go (5 go on the local disk)" Now the finder show me "5 go (5 go on the local disk)" Here is a screencaps that illustrate the issue : To the left I have the folder "PLAN 1" in the dropbox via finder, it indicates 25 ko for 551 elements To the right I have the exact same folder on my back-up hard drive, it indicates 42 go for 551 elements (the real size of the folder). So my question is, how this feature suddenly disapperead and how can I make it come back ? It is an essential part of my business to be able to check precisely the amount of data I have ! For info, I'm running Ventura 13.6. One of my attempted was to update de MacOS because the problem started when I was on Monterey. Thanks a lot ! 🙂3.8KViews1like22CommentsTrying to copy a folder from an external drive to Dropbox, but get error about the disk space.
Hi all, I have just upgraded to Dropbox with 2 TB of storage. I am trying to copy a folder of 76.62 GB from an external hard drive to Dropbox which has 1.84 GB in it. I am getting the message: Not enough disk space to copy...Aditional 2 GB of disk space his required to copy this file. You can manage disk space by removing items from the Storage section of About this Mac. I have already made files Online Only. What am I doing wrong?Solved5.3KViews1like19CommentsI have ALL my files in "ONLINE ONLY" Mode; yet my hard dive space is full and overwhelmed.
I have ALL my files in "ONLINE ONLY" Mode; yet my Mac OS hard dive space is full and overwhelmed with all my Dropbox files. It is so absurd. I thought that having Dropbox was to use their company space while having all the computer storage reserved for computing.959Views1like3Comments