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Does the file request upload size limit affect trial plans?
The documentation states the following, but despite multiple attempts to upload a 250GB file through the file request feature, it consistently results in an error and the upload does not complete. Since we are currently conducting a Proof of Concept (PoC) and using the Dropbox Business Plus Trial plan, could this limitation be due to the trial version? Customers on Dropbox Professional, Essentials, Business, Business Plus, Standard, Advanced, and Enterprise can receive files up to 250GB in size. Link to the documentation
Unable to click "Share" when creating a File Request.
Hi...I'm a new DropBox user with an Essential plan but in the 1 month trial period. When I create a File Request, I enter the Title and Description and then click Create. DropBox allows me to Create a Folder and then it asks me to enter the email address that I want the receiver to get and then the receiver will upload PDF's that I need and the receiver should be able to send them back to me. When I enter the correct email address, below that field, it has the dropbox link and says to either copy (and send the link via regular email, but I want to Share the Dropbox Link by clicking on the buttons below, either DONE or SHARE. The button for DONE can be clicked on but the SHARE button is grayed out and I cannot click on it. SO, I clicked on DONE but it the receive has not received my email from DropBox. I never get to the point of being able to click on SHARE (Because it remains greyed out and I cannot click it) and therefore, I beleive the email is not being sent to the receiver. Cannot someone tell me how to fix this issue......since I am in the trial, if I cannot use the DropBox File Request buttons and box to request files from a receiver, I do not believe I want to pay for an account after the trial period. THANK YOU. Searching through the forum, I've tried using a different browser and clearing cookies, but I get the same issue. Any suggestions? ALSO THE ONLY LABEL I COULD CHOSE BELOW WAS DROPBOX TRANSFER...IT DOES NOT CONTAIN A FILE REQUEST LABEL. Thanks.Clickable link that allows users to upload files?
I work with subcontractors(roofers, window installers, etc) that submit their pictures of completed work into shared Dropbox folders with the office. I want to add a clickable link on our PDF labor bills. Is there a generic link that crews could like that would automatically open their app on their phone? I don't want to have to use their dedicated shared folder link.
Extremely slow uploads using browser
Hey there. I currently use Dropbox for sharing files and upload my files mostly using the desktop app, which uses my full internet connection of 1Gbps, usually easy and no errors. My main issue: Some of my peers also use dropbox and will send me upload requests and vice/versa. These apparently can only be done through a browser, at least I haven't found a way to use the app yet, which takes absolutely ages. I've tried using different browsers (Chrome, Firefox, Edge and Opera) or different machines (Win11, Mac and a linux distro) and it will not change how fast it goes. Also this connection is frequently dropped and the uploader shows as if all the files are uploaded, but when checking we see that some files are missing, sometimes a lot, sometimes a few. Is there a way to use the desktop app to share files with someone else's dropbox link? If not, is there are way to make the browser upload faster? I use a few other services that require browser uploading (WeTransfer, Vimeo, Youtube, Pixieset, GoogleDrive) and Dropbox is the only one that is slow. I just did a test of uploading 700 raw photos and it took the desktop app a little over 3 minutes while the browser still has over 45 minutes to go. Thanks anyone for the help, I couldn't find anything anywhere about this, hopefully is fixable!
File request upload failing on large file
Hi, seems that I can't actually talk directly to dropbox without upgrading my plan so I will try the hive mind! Our company has steered away from using Dropbox but clients have provided file request links for us to upload to so we are obliged to use them. Trouble is that of the 4 files I need to send, only the 1.5 GB and 2 x 22GB files go through. The 116GB file spends an age trying to upload, then fails. Initially the first client, it seemed that they had the lower business tier that only accepted a max single file size of 100GB. They have updated their plan but the same thing occurs, spends ages trying, gets to about 60 - 80% complete then fails and advises to try again, no real error message. Another client linked to the same job has sent us their file request and the same thing happens - this client is the BFI who will no doubt have received files larger than our 116GB ProRes - yet I get the same results. From our side I have upload large files to numerous platforms before without issue and I am using a 1Gbps, uncontended line. Any thoughts or similar experiences? Thanks!
I got a suspicious email from Dropbox asking me to upload files
I know this isn't really a "security and permissions" question, but I just got a suspicious email from "Dropbox" that is concerning. Is this a scam? Please note that the HTML has been altered by the dropbox message app, and the message actuall looked like a Dropbox email. Thanks! Pippa [removed] is requesting files for "Renewal and Billing Update – Your Account Was Charged." You can upload files securely to Dropbox so that Pippa can see them, even if you don't have an account. Pippa wrote: Client, Thank you for placing your order. We would like to inform you that your subscription has been automatically renewed today, Aug 29, 2024. Payment Method: Auto-Debit Note: If this transaction was not done by you, contact us immediately to stop the transaction and receive an immediate refund, you have a 24-hour grace period from now to do so. For assistance, please contact us at: [removed] [personal info removed per the Dropbox Community Guidelines]
Can I receive files through a file request but not see the names of the submitters?
Hi, when using File Request with external users, I have to make sure that each uploaded file remains anonymous to me. I'll use File Request to collect 360° feedbacks about managers, and the participants need to be sure I won't be able to retrieve the identity of the senders. Is it possible ? Thanks, Didier
