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Got an email about a failed attempt to renew but my account shows as Basic and is empty
I had a paid account for many years. My credit card expired and I received an email saying: We weren't able to charge you $11.99 for your Dropbox subscription. Pleasecheck your billing informationto make sure it's up to date. After April 29, 2024, your account will be downgraded to Dropbox Basic, and your space will be reduced to its original amount.If this happens, none of your files will be deleted, but you'll have much less space to add new files to Dropbox. I have tried to log in to update my card but when I log in, there is nothing in my account, no history, no files, zero. I do not know what to do. Now it says I do not qualify for support because I have a free account. Totally confused.Solved6KViews1like26Comments
Unknown error, please contact support
No idea where to post this. I guess all my dropbox stuff is gone? There's no way to contact support, but any time I try to log in, that's the error I get. "Unknown error, please contact support". That with: - sign in with email and password - sign in with Google - sign in by clicking the link they send to my email Any help?Solved1.4KViews1like1Comment
Can you restrict selective sync by device, instead of by user?
Long story short, I need the user of an iMac in our office to have full dropbox access. I need that same user to have access to only certain folders on an iPad. On both the iMac and iPad, the user account is the same. If I selectively sync certain folders to the iPad, any iPad user can simply click the dropbox app, selectively sync all folders, and then have full access to the entire dropbox folder. This is obviously not acceptable from a security standpoint. Is there a way to restrict which folders sync based on which device dropbox is used on, rather than by which account is logged in? I'm really surprised I can't find a solution. This is a security dealbreaker for us and will cause us to move to a different file sharing app if syncing can't be restricted by device.Solved1.7KViews1like4Comments