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iPad Files app not showing Dropbox folders and how I managed to solve this.
In working with a new iPad, I discovered that the Files app was not correctly connecting with Dropbox. No Dropbox folders showed up either in the Files app or in any other app with an open feature that would normally have been able to access Dropbox files. Oddly, when I clicked “Dropbox” in the list, there were no folders but I could add a folder and that new folder showed up in Dropbox on other devices (and in the Dropbox app on the iPad)! So there was some connection but not much… This is not an issue I’m experiencing on any of my other Apple devices (Mac or iOS). In talking with Apple support they had me delete the Files app, reboot the iPad, then reinstall “Files.” I did that, but to no effect. They escalated me to a higher level of support but while I was waiting, I also deleted Dropbox and reinstalled it. That solved the problem! So, if you can’t access your Dropbox folders and files in Files or in any of your other iPad apps, just delete and reinstall Dropbox—problem solved (at least for me, this time!)
Retrieve your content more quickly with our new advanced search operators!
Hi Dropbox community! I'm a product manager at Dropbox working on the search experience on dropbox.com. Paid users already haveaccess to advanced search features like full-text search, OCR (searching for text within images), full-text search, and image search (searching for objects within images). However, this can often return a lot of results leading to a poor experience having to wade through and find exactly what you're looking for. So, we're happy to announce that we're adding a few new operators to help you retrieve your files/folders more quickly: title:(new lead)=> See results with only the specific words in title of the file title:"new lead"=> See results with exact phrase match in title of the file. Note that quotes only work with title searches and can't be used to match on content type:image=> Filter results by a certain types like image, video, document, spreadsheet, etc. type:jpg=> Filter results by a certain types like file extension like jpg, png, docx, etc. before:2022-01-01=> Allows you to see all content before a certain date. Uses YYYY-MM-DD format. after:2022-01-01=> Allows you to see all content after a certain date. Uses YYYY-MM-DD format. lead AND new =>AND operators will show results that contain both words. lead OR new => OR operators will show results that contain either words. To use these operators, login to Dropbox.com, click on the searchbox at the top, and start typing your query.You can learn more about our operators on our help center article here: https://help.dropbox.com/view-edit/search Note that there are some limitations: - This feature is Web only (for now) - Searches may return inaccurate results for contents of a file, certain images, and Paper docs if you're using the old release of Dropbox Paper. - Quotes will only work on file titles, not matches on content (for now) Try it out and let us know what you think! Thanks for your patience as we ship new features to improve your overall Dropbox experience! Rhut
Sync ETA and incoming syncs feature removed by Dropbox - Any workarounds to make the app usable?
Keen to hear any tips/tricks/workarounds to make Dropbox usable again after all the recent downgrades: Someone at Dropbox finally confrimed that the ETA on sync files has been intentionally removed from the service. Incoming syncs also disappeared entirely last year. So the desktop app is now just an events list of outgoing files and only live info is a vague visual progeress bar. What a downgrade! The app was always a bit quirky and vague but with these core features removed, I'm trying to figure out how to actually share anything in an active work environment. Made feature requests of course, but since support tickets only get cut-n-paste responses and the core features were apparentlyremoved intentionally, I'm guessing Dropbox isn't planning to bring back full service any time soon. Wondered if anyone in the community has any workarounds to make Dropbox usable again: Maybe plugins, 3rd party tools, or ways to get the previous UI+features back? Alternatively, curious to hear: How do you use Dropbox without being able to see incoming syncs and ETAs? Naturally, now looking into moving to another platform but some clients will innevitably stick with Dropbox out of familiarity so I hope to find a way to keep it as a workable option. Thanks kindly!Managing your Dropbox subscription
Update:Since we published this content piece on how to manage your Dropbox subscription, we are delighted to let you know that a limited version of Dropbox Replay is included for free with all Dropbox plans, so you get access to a media review and approve tool and Dropbox’s organization and collaboration tool, all in one place. Add any video, image or audio file right from Dropbox (or your desktop) into Replay in just a couple clicks. And as always, Dropbox Passwords, Paper, and Capture are all included with Dropbox Plans, so check out more about them to make sure you know what you’re getting! And now, onto managing your subscription! The time may come when you want to change your Dropbox subscription and whether you need more or less from Dropbox, we want to make sure that you have all the information you need to do just that. Need more space? Why not move to a plan with more storage? If you’re changing plans because you need more space, you can check out the plan types here, but to give you a quick summary of space: Basic plan: 2 GB of space Plus plan: 2 TB of space Family plan: Shared 2 TB of space (up to 6 users) Professional plan: 3 TB of space If you’re maxing out the space in your account, you could try some space saving tips here, or it could be time to upgrade your dropbox account. Learn more about the plan that suits you best and make your choice. What happens when I cancel my Dropbox subscription or trial? So, you’ve decided to leave… we’ll try not to take it personally😢 All joking aside, here are some of know when you decide to cancel your Dropbox subscription. Well, the first thing is that this doesn’t actually have to be goodbye, your account will downgrade to a Dropbox Basic account at the end of your billing cycle or trial. So that means; You’ll still have access to all of your files and folders Dropbox keeps deleted versions of your files for 30 days, in case you change your mind If you’re over your downgraded storage quota, Dropbox will stop syncing your files Changing your Dropbox plan to Basic is not the same as deleting your Dropbox account. Canceling or downgrading a Dropbox subscription Depending on how you subscribed to Dropbox, there are different ways to change or cancel your subscription. If you subscribed on mobile - you will need to unsubscribe on mobile too, through iTunes or Google Play, depending on your device type. Learn how to cancel a Dropbox subscription purchased on your computer. How to cancel a Dropbox subscription or trial on an iPhone or iPad On your iPhone or iPad, tap Settings and then your name. Tap Subscriptions (about midway through the screen) and find Dropbox in the list. Tap Cancel Subscription or Cancel Trial and confirm. Your account will downgrade to Dropbox Basic (free) at the end of your billing cycle. How to cancel a Dropbox subscription or trial on Android If you purchased Dropbox from an Android device, you can cancel a Dropbox subscription or free trial by following these steps: Open the Dropbox mobile app and head to the Account tab in the bottom right corner. Tap Manage your subscription and then How to cancel. Tap Cancel plan at the bottom of the screen. This will take you to your subscription in Google Play. Tap Cancel subscription. You’ll receive an email to your Google account to confirm your cancellation, and your account will downgrade to Dropbox Basic (free) at the end of your billing cycle. Cancel an individual Dropbox plan on desktop If you manage your Dropbox plan on desktop then here are some easy steps to follow to cancel your subscription on desktop. Follow the steps below, and you can update your plan to match your needs. Sign in to dropbox.com. Click your avatar (profile picture or initials) in the top-right corner. Click Settings. Click Plan. Click Cancel plan at the bottom of the page. Note: If you don’t see Cancel plan, you may have purchased Dropbox on your mobile device. If so, you’ll need to cancel your plan from the app store on your device. Select a reason for canceling. Click Continue canceling. You’ll receive an email confirmation that your subscription has been canceled. So, there you have it. Whether you want to change the features you have access to, or the amount of space you need, you can manage your Dropbox account to fit your needs. If you have any questions about managing your plan, drop them in the comments below and we can get you answers!Web Videos now supports auto-generated Video Transcriptions + Closed Captioning
Hey folks! My name is Derrick and I work on a team that improves the file preview and viewing experience at Dropbox. We are excited to announce two features on Dropbox.com to enhance your video viewing experience: video transcriptions and closed captioning. Here’s how to use: Simply upload your video to Dropbox and voila! Your videos will have auto-generated transcripts and closed captioning at your disposal with a click of a button. Even more so - watch videos shared from your colleagues - and copy transcribed segments to instantly quote them in a presentation. Tell me about your experience with our new features! We are all ears. Help Center Article URL:https://help.dropbox.com/view-edit/transcript-closed-captions
Tell us what you think of the mobile search improvements
Hello! My name is Luke and I work on the Mobile app team at Dropbox. We're excited to share some updates that we've made to the Search experience on the Android and iOS apps. Here's what's new: Larger Result Thumbnails Modified Dates in search results File Sizes in search results Snippets for keyword matches within files Sorting results by newest or oldest Filtering results by File Type or 'Modified Date' We hope that these changes will help you retrieve your files more quickly and easily! We'd love to hear what you think -any feedback is welcome.
