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File Request upload feature is skipping large files
A folder with 55 items was uploaded with various sub folders. A few files were skipped on the receiving side resulting in only 46 received. Files skipped were not over the 50gb limit. There is no notification on the sender or receiver side that those files failed to upload or erroneously skipped (they were normal .mp4 as the others). DB devs needs to investigate my last file request make, I can't keep using a paid service that fails its foundational use case. It's happened to me a few times now all with different file requests/people/file types.
Files are suddenly zero kb
Hi, I have browsed through the forums, but couldn't find any relevant posts. I have a few documents that are several years old, SUDDENLY they are zero kb and cannot be opened. I haven't really changed anything in my set up. (I am on a Mac, Monterey, OSX 12.6.1, but I'm pretty sure the problem was there even before I updated to Monterey) The issue relates to BOTH offline and online files, i.e. they are zero kb both online and in my local folder! I have tried switching between "make files available offline" and "online only" but to no avail. Please help, since these are quite important files. Thanks//Oscar