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Dropbox Paper
2 Topics
Two factor problem = account lost. user since 2009.
Good afternoon Dropbox Users and Community, Today I want to share with everyone my experience with Dropbox for, maybe, Dropbox one day think on it and find a smart solution.. because as I will show you, **it happens! First of all, I'm writting this text as[removed](my 2nd account) but the problem is with my main account that I use since 2009 ([removed]). I´m writting it from this account because I dont have access to my main account. I'm military and I was in comission out of my country for more or less 1 year and my cell phone carrier cancel my cell phone number because I didn´t pay the monthly value. Of course I knew that will happen but I dont want to pay every month +/- 20€ knowing that I will not use it.. (at this time I was using dropbox without any problem in the desktop). The time pass and some months after, the Android release the version 7.0 and my system got the update and format the cell phone. Well I install all of my apps and configure again my bank account because many of them had 2-factor activated. Of course I got some problems in some of them to prove my identity.. (but I sent my id card and mac addresses of the devices that were previous connected to that accounts and all got solve! and we are talking about real money...bank account!). One of the apps that I reinstall was Dropbox. And I though: "well currently I´m not using it in my cell phone so I configure it later" (again, at this time I was using dropbox without any problem in the desktop)... The time pass and 1 year after I formatted my computer. When I was installing all the applications that I had before, I face the problem that I´m sharing with you today... I couldnt access to my Dropbox account because: Problem 1 - Cell phone number. I no longer have this cell number because it got deactivated. Reaction 1 - I contacted my old cell phone company and they cant reactivate it because it is beeing sell in some store of the country and they cant know the location of it now. Problem 2 - I dont have any devices with the dropbox information saved Reaction 2: But I still have my Sony Xperia Z5 Compact and my desktop that were the last devices to access in my account. Problem 3 - Unfortunatelly (my mistake) I didnt´t save the emergency pin code correctly... I though the best place should be where I expect never to lose it.. Inside of the dropbox.. So I cant reach it now... To solve this I have: Solution 1: My Dropbox account is connected to my Gmail account. My Gmail account is connected to my Facebook account and Bank Accounts. My Gmail account is connected to my Paypal account and eBay account. Can send you or do a remote connection with Dropbox to prove my identity through logins or send you some data of my bank that had at that time that contacts. this method BUT if it is not enough: Solution 2: About my cell phone number I still have extracts of the bank including my personal data . I also have papers with monthly payments to my old number. Can send you to prove my identity too. But even this method isnt enough: Solution 3: I still have the devices that were connected in the past to my Dropbox account. I have the security codes that you sent me to my old number with the codes. I have that messages in my inbox! I also can send you pictures of the mac address and imei of the cell phone or the computer. Well as you can see I can prove easily my identity if you decide to help a costumer and stop writting me default answers that dont help this situation. (For the Community I already sent a ticket were I put some information of the solutions that I propose but for now there isnt solution). For the Dropbox helper that will read this, I know that this is only valid if I write it from the correct email address but as long as I can´t do that, I have this ticket that have many information about this problem. Ticket: #8172606 I think the solution to this isnt to go through weekly trying to contact my old phone number in the hope that there is already a user to resend me the pin code... This is absurd.Solved11KViews1like33Comments