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Data Loss After PC Factory Reset
Hello - Recently, I reset my computer to factory settings due to a suspicion of hacking. As a result, I had to format my drives, including one that was linked to Dropbox. Before the reset, I checked and believed that the files on this drive had been backed up to Dropbox. However, upon looking today, it appears I have lost a significant amount of critical content; only one file remains in the folder. I am reaching out to see if there is any possibility for Dropbox to recover these files. I would greatly appreciate any assistance or guidance, as these files are of significant importance to me.
My account shows there are 33GB of backups, but my Backups page is empty.
Hello, My account shows that it's out of storage, I have only 180MB in regular files and a 33GB backup, but I don't see it anywhere else than in the subscription page. Nothing on the backups page. I can't delete this file to free up the space. Where can I find access to it?
Exceeding Dropbox Basic storage and need to delete any duplicate files
Hi I have exceeded the 2 gb of free Dropbox Basic storage (in UK) - only by a small amount but it has stopped syncing. I do not want to upgrade, so am hoping to delete or find duplicated documents to delete. I only use Dropbox to backup my laptop. The one folder I back up is size 1.74 gb (as found on the Properties bit on the laptop). I have deleted some files but it hasn't made much difference. I just have a feeling I am somehow duplicating back up items. 1) My Personal Dropbox storage states it's full with 733.3 mb 'Regular Files' and 1.3 gb 'Backup'. I'm not sure of the difference here, is there a chance Regular Files are duplicated and included in Backup? Hoping I can delete Regular Files. I have no shared files. 2) As well as my one folder Dropbox says I am backing up 'Desktop', size is 170 mb. Do I need to back up Desktop? Thank you for any help you can give. Skell
I cannot access my backups to delete them and continue using my account
I used dropbox mostly to share files between my iPhone and laptop or PC. When the suggestion was emailed me to back up all my files in my account, I had thought "Why not?" I soon found out that my account maxed out, and when my account was frozen for having no more space, there were attempts I made to discard the backed up system files, but I've never been able to get any further use of that account. My original account was with sbcglobal.net email address. I eventually linked that with my umich.edu account, and that account doesn't allow alumnus use of the dropbox arrangement the university has. Since my sbcglobal account is linked to the umich.edu account, I cannot get to my backed up system files to delete them. I have a terabyte external backup drive for system files, and don't need them in dropbox. But I cannot use my account at all. Any suggestions?
I cannot find 5.6GB worth of files/folders that Dropbox says I have in my account
I have a basic dropbox with access to 4.8GB (collected through promotion over the years). Looking at all my dropbox folders and files including those shared with me, I hadrly have 2GB worth of files. But Dropbox says I used 5.6GB of 4.8GB available and forses me to upgrade. Well, I am happy to delete the couple of GB to keep my basic account, but I cannot find those 5.6GB. Where do I look? Are there ghost folders? I checked all, including shared... and I am clueless as to where dropbox even sees 5.6GB.... help! 😞Storage full because of Backup, but there is no backup?
On accident, my dropbox was connected with my hard disk, and made a backup of it. Now, my storage was full and I deleted the Backup, but for some reason, it still shows that the storage is full? There is nothing inside any folders and I have no idea how to delete these 2GB of Backup that doesn't exist? Please help
