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Account Access
16 Topics
How can I check IP address of file access?
Hi all - This weekend, I received an email that my files had been moved and/or added to my dropbox account. How can I tell how they were moved, if they were downloaded, etc? Someone has hacked my computer (perhaps my flat mate), recently and having dates of actions etc. would be helpful. Thanks in advance!2.5KViews0likes4Comments
Death and gaining access
Hi there, My husband recently died. I need to gain access to his account. I remember his password but for the 2 step validation I need to access his email which has now been shut down. Any suggestions on how I can contact dropbox so that I can send the letter and the death certificate? Thanks team!Solved2.4KViews0likes9Comments
Blank Login Screen When Using Safari
When using Safari on a Mac, I am unable to log in to Dropbox because the login screen is blank. I have updated Safari, cleared cache, cleared history, cleared cache again, but nothing will get the login screen to show. I took a look at the web inspector and I see this error: SyntaxError: Unterminated regular expression literal...... Any ideas?Solved2.3KViews0likes9CommentsDropbox Paper Security Issue
Everybody with the link to my paper file has access to it even if I didn't grant it. How to reproduce: 1. Create a new paper file(do not share it somehow) 2. Copy the URL from the browser 3. Open this URL in the incognito mode(Or anywhere where you are not logged in) Expected: - 404 or 403 Actual: - The page opens and you can view the file PS: I've searched how to open a bug, or contact Dropbox support, but looks like you can't do it if you don't have a business account.Solved1.4KViews0likes4Comments
