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Account Access
230 TopicsI can't sign out of my account.
Hi Everyone, On my desktop app, my profile and preferences no longer show up on the home page so I can't log out of my Dropbox account. It was working fine on Monday but when I logged in yesterday, the avatar was no longer there. Has anyone had this problem? How do I fix it? The only things showing on the top part of the page are the search box, invite members and view upgrade options. I can't scroll any higher than that. Thanks for your help.Solved2.4KViews0likes4CommentsAfter trial, everyone in group lost access to Dropbox & now can't access account.
After I finished my trial, the other members received a notice stating that they will have to wait 1 week before being able to log on again. It's been 2 weeks and all the members get the notification that they must wait 1 more day. However, they keep getting this notification and 7 days have passed while being told just one more day. I think the problem is that I deleted everyone from account at the end of my trial. Then, I received an email with a link asking if I want to continue with the plan or disband the members. As I already deleted everyone, there was no one to disband. Now, I'm stuck in this circle where I keep getting emails asking to disband or continue with the plan. No other choice is given and everyone cannot access any other account (I'm told). If anyone know of a way to stop this and free everyone, please let me know. Thank you.245Views0likes3CommentsDropbox Business Account set up. Not sure about merging your own content.
Hi, I am really struggling with the set up of our business account. For background, we are a committee from various organisations, needing access to the same files. When you add a member, it says it will bring over the members personal files. I tested this by adding my personal Dropbox account but cannot find where my personal files would be. When I go to remove my personal account, it asks to keep or delete my personal files. Why would I want anyones personal files and why would they be deleted when they're their own files?Solved1.2KViews0likes1CommentIs it possible to combine my two accounts into one account?
Good morning! Is it possible to combine my two accounts into one account. I have this account[Removed as per Community Guidelines], and I also have an older account[Removed as per Community Guidelines] . If possible, I would like to combine both accounts under[Removed as per Community Guidelines]Whatever package I need to upgrade to in order to combine accounts is fine with me. Thanks in advance for your help. Ryan229Views0likes3CommentsI can't access my Dropbox files, as I keep being asked to verify my email address.
HELP!!!! I set up a Dropbox account in 2012 with my school email address (not a school group account). I can log in, but I cannot see my files because I cannot verify the account address. When I try to change my email address, I receive an error message. I just want to see my pictures from Italy!!!!670Views0likes9Comments