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Account Access

118 Topics

Dropbox Unlinked My Accounts Suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business Dropbox Removed: Your business Dropbox account was removed from this computer because your accounts were unlinked. Your files have not been deleted. ------ I would love to be able to link my two accounts, and continue having two separate dropbox home folders on my machine. Basically, I am leaving the country tomorrow morning and will have extremely limited internet access. I just need it to work how it used to, but I accept that I may need an alternate setup based on whatever Dropbox has changed. When I am signed into my Personal (free) account, it says I have 3TB of space, and the same for the Professional account. Within the settings menu the Pro account is called Personal Account, but when I check the billing plan for the Pro account, it calls itDropbox Professional. Any solutions? Many Thanks! (too bad this is my only option for customer support 🙂
Solved
Enialb2
3 years ago Place Plans and Subscriptions
9.6KViews
5likes
27Comments
Can't access my old email, need to cancel subscription
Hi there, I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.
kle081
3 years ago Place Plans and Subscriptions
12KViews
4likes
96Comments
Can't link my computer to my Dropbox account.
I cant log to my dropbox account from computer and he always ask me to go for paying dropbox plans
Solved
Anwara
3 years ago Place Plans and Subscriptions
2.3KViews
2likes
1Comment
I have been paying for a subscription but my account got deleted due to inactivity
even though i had not actively used it in quite some time.... I now come to find out that if i haven't "logged in" , my account has been deleted ? ( that makes sense - let's delete an active paying customers account ?!?!? ) So now when i try to call support it says to log in and request a call back. However when i log in , it prompts me to set up a new Free account - WHICH DOESN'T PROVIDE THE CALL BACK FEATURE !?!?!?!...... You can imagine how frustrated i am and the fact that this company just keeps taking my money even though they deleted my account is infuriating. How can i get someone from DropBox to help me with my account ?
collinsjmmc
14 hours ago Place Plans and Subscriptions
19Views
1like
2Comments
Using family plan for a small business?
I cannot see anything in the T&C regarding this but it's possible I missed it. Anyway, does Dropbox require businesses to use Dropbox Business regardless of whether they need the extra features? Or can they use a personal/family plan if it fits their needs? We're a team of 4 people and the family plan features currently are more than enough for us and the pricing fits our limited budget. While I can sign up and "pretend" it's a "family", I do not really want to be in violation of the T&C for any reason and to avoid liability.
Solved
mahfood1990
3 years ago Place Plans and Subscriptions
3.1KViews
1like
1Comment
$hanfrac's avatar$
Two email addresses - upgraded wrong one
My primary Dropbox account was out of storage. I logged into a second, then mistakenly upgraded the second, which I am not using. Can I somehow merge the second account with the first one? I understand I cannot transfer my upgrade from one email address to the other.
Solved
hanfrac
3 years ago Place Plans and Subscriptions
1.6KViews
1like
5Comments
How can I become the team admin when the admin has left and didn't leave the password?
Hello The administrator of our Dropbox for Business left and we cannot contact him so the password has gone forever. How can we make a team member become the team administrator? Thank you and best Regards Lor2
Lor2
5 years ago Place Plans and Subscriptions
4.8KViews
1like
17Comments