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juliewitt1's avatar
juliewitt1
Explorer | Level 3
12 days ago
Status:
Gathering Support

Disable folder deletion in team space for team members

We have issues with users accidentally deleting entire folders, unfortunately this seems to happen on our larger teams that have a lot of data in their folders. This means a lot of down time waiting for help recovering the folders/files. We regularly train our users not to delete folders but it happens anyway.

Our users need to be able to edit files, but there is no reason for them to be able to delete entire folders.

Having a function to prevent users from being able to delete at the Folder level would prevent a lot of down time as well as having to escalate recovery to DropBox.

Delete
Desktop
Restore
Security
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 days ago
    Status changed:
    New
    to
    Gathering Support

    Thanks for the additional information juliewitt1 - much appreciated.

     

    This idea is now open. 
     
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  • juliewitt1's avatar
    juliewitt1
    Explorer | Level 3
    10 days ago

    Thanks Walter for your reply! The software we use DropBox with already puts a lock in place so I don't think that would solve the issue. We also don't want to prevent file level deletion as that would prevent the software we're using from deleting the file it needs to when a file is closed. 

    This is specific to a user deleting a folder (and thus all the files in that folder) We've had users do this within the desktop software they use as well as doing it in their file explorer. One click and a whole terabyte of data is just gone! Ideally we could set permissions that wouldn't allow users to delete at the folder level. 

     

    A secondary option (which could cause problems with moving files from the desktop software our team uses since DropBox seems to see this as a delete) would be a setting to set a limit to the amount of data a non-admin user can delete in a certain amount of time. This might help prevent mass deletions as well. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 days ago

    Hi there juliewitt1 - thanks for taking the time to share your thoughts on this with us.

     

    Just to clarify, would file locking or changing the setting of who can create a top level team folder help at all with what you had in mind?

     

    Or maybe you'd like to completely prevent (team) folder deletions in your team's space, be it on the top level or not? 

     

    Any additional information is more than welcome, Julie.