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sudhirmenon's avatar
sudhirmenon
New member | Level 2
4 years ago
Status:
Closed

Change password using PIN or OTP on linked mobile device

Hello. My idea/suggestion is due to the issue i am facing. Dropbox is linked to my laptop and mobile device. I forgot my pwd and i no longer have access to my email (also cant contact my email provider). So my suggestion to you is - can you change password by using a PIN or OTP (one time password) sent to my linked mobile number? This will solve the problem of password change and using the new password I can then change the email address. Thanks.  

Account Access
Account Settings
Mobile
Security
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Status changed:
    New
    to
    Gathering Support

    This idea is going to need a bit more support before we share your suggestion with our team. 


    We’ve updated the status to encourage more users to back you up! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Status changed:
    Gathering Support
    to
    Not for right now

    Thank you for your idea, while we can’t take every idea forward we do regularly re-review and will update you if anything changes!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago
    Status changed:
    Not for right now
    to
    Closed
    This idea has been closed as it has reached the end of the Share an Idea process.
     
    Thank you for your suggestion, and if you have another idea to share, please do!