We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Tom_M
10 years agoHelpful | Level 6
Status:
Investigating
Add .dropboxignore directory to exclude folders without using selective sync
Please please please can you add a feature that allows folders to be excluded from the Dropbox account (on windows and mac). For sure I'm not the first person to request this, but I'm yet to find a g...
Mats P.2
9 years agoNew member | Level 1
jeremy B: Sad to read your comment. I too was "shouting about Dropbox from the rooftops" starting in 2008. Without exaggeration I have personally referred a few hundred Dropbox users over the years, and I have paid since around 2009/10 if memory serves me correctly.
Sadly, it seems Dropbox have developed a culture of real arrogance towards their paying customers and users.
A good example of this arrogance, apart from all the unresolved complaints, is their refund policy. See [ Will I receive a refund if I cancel my Dropbox Pro subscription? ] which states the following:
"In most cases, canceling your Pro subscription before it expires means you’ll finish your current subscription without receiving money back."
Why would any organisation not offer a refund, except in countries where they are forced by law to do so? Arrogance and dishonesty are two possible reasons that comes to my mind. Perhaps someone knows of other reasons?
I sadly paid for another year this January, but I will ensure Dropbox won't get another single cent from me or many of my clients who are also paying Dropbox.
This long-winded Wired article "The Epic Story of Dropbox’s Exodus From the Amazon Cloud Empire" gives a few clues to their current problems and their coming failure.
"The danger is that as Amazon and Google and Microsoft [and Apple] expand their own services, they will restrict the growth of Dropbox. In that case, the company’s move into its own data centers could become more of a burden than a blessing."
The absolute keys to Dropbox's survival are: Customer Satisfaction & Quality of Service.
Both of which they are seriously failing at currently, and unless there's complete change of their priorities I see little chance of them improving things.
Customer loyalty can save a company (ie: Apple) from certain death when the management is bad. But I very much doubt Dropbox have a great amount of customer loyalty and good-will stored in their "account" among their paying customers.
Dropbox may have attracted 500 million users, but many of those are free accounts, with very little stuff inside. As Apple, Microsoft & Google offer better file syncing alternatives baked into their OS many of these free users will rapidly fall away.
It will be paying customers that will keep Dropbox alive in a more competitive world.
But many of us are already switching to other solutions that are better and/or cheaper, including free open source solutions that are rapidly improving.
Mark my words, unless Dropbox Management wake up and smell reality, there is a rude awakening heading their way faster than most of us will even imagine today.
Pride (arrogance) always comes before a fall!
Related Content
- 5 months ago
- 10 months ago