We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

tina18's avatar
tina18
New member | Level 2
2 years ago

No ha sido posible iniciar Dropbox - Windows

bn.BUILD_KEY: Dropbox
bn.VERSION: 187.4.5691
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: 8880ae17-f867-4473-9e9c-5f017a3f3529
pid: 15936
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Martina\\AppData\\Local\\Dropbox\\instance2'
real_path='C:\\Users\\Martina\\AppData\\Local\\Dropbox\\instance2'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'G:\\Estudio Comala Dropbox'
real_path='G:\\Estudio Comala Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Martina\AppData\Local\Temp
TEMP: C:\Users\Martina\AppData\Local\Temp
tempdir: 'C:\\Users\\Martina\\AppData\\Local\\Temp'
real_path='C:\\Users\\Martina\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtSetBasicInformation syscall: new handle |>> Unexpected syscall return code: 3221225634 (0xc00000a2)"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 862, in wrapper
File "desktop/dropbox/client/main.py", line 6747, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6207, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6130, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
File "../win32_x86_64_dropbox_virtual_env/python38/Lib/functools.py", line 967, in __get__
File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtSetBasicInformation syscall: new handle |>> Unexpected syscall return code: 3221225634 (0xc00000a2)"

  • tina18's avatar
    tina18
    New member | Level 2

    Hola, no logro abrir mi  cuenta de Dropbox en el escritorio. Me notifica que se debe a un error temporal

    y aqui me envia el detalle del error:

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 187.4.5691
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
    bn.is_frozen: True
    machine_id: 8880ae17-f867-4473-9e9c-5f017a3f3529
    pid: 20644
    cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
    real_path='C:\\Program Files (x86)\\Dropbox\\Client'
    mode=0o40777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    HOME: None
    appdata: 'C:\\Users\\Martina\\AppData\\Local\\Dropbox\\instance2'
    real_path='C:\\Users\\Martina\\AppData\\Local\\Dropbox\\instance2'
    mode=0o40777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    dropbox_path: 'G:\\Estudio Comala Dropbox'
    real_path='G:\\Estudio Comala Dropbox'
    mode=0o40777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
    real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
    mode=0o100777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
    real_path='C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
    not found
    parent not found
    TMP: C:\Users\Martina\AppData\Local\Temp
    TEMP: C:\Users\Martina\AppData\Local\Temp
    tempdir: 'C:\\Users\\Martina\\AppData\\Local\\Temp'
    real_path='C:\\Users\\Martina\\AppData\\Local\\Temp'
    mode=0o40777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    Traceback (most recent call last):
    File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
    File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
    File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
    File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
    fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtSetBasicInformation syscall: new handle |>> Unexpected syscall return code: 3221225634 (0xc00000a2)"

    The above exception was the direct cause of the following exception:

    Traceback (most recent call last):
    File "desktop/dropbox/client/main.py", line 862, in wrapper
    File "desktop/dropbox/client/main.py", line 6747, in finish_dropbox_boot
    File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
    File "desktop/dropbox/client/main.py", line 6207, in _init_components_for_account
    File "desktop/dropbox/client/main.py", line 6130, in create_sync_engine
    File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
    File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
    File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__
    File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
    File "../win32_x86_64_dropbox_virtual_env/python38/Lib/functools.py", line 967, in __get__
    File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
    dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtSetBasicInformation syscall: new handle |>> Unexpected syscall return code: 3221225634 (0xc00000a2)"

     

     

    Ademas, tengo cuenta Advanced y soy Administrador, por lo que deberia tener habilitado el centro de ayuda telefónica. Agradezco cualquier informacion.

About Haz una pregunta

Busca respuestas en las conversaciones iniciadas por otros usuarios. Si no encuentras la respuesta que necesitas, haz una nueva pregunta.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!