We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Amy
Community Manager
Community ManagerWe are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience
Hi everyone,
We are aware of the issue with the badge emails resending to everyone. We are very sorry for this, as many of you are aware we’re in the process of migrating the site and unfortunately that re-triggered the badge emails. We totally understand your frustration, but we want to reassure you that we are working on turning them off.
Just to clarify, this website is hosted on a community platform to allow us to connect with you, so this is not directly connected to your Dropbox account. This is frustrating, but we want to assure you that there has not been a breach, and our security protocols are still in place.
We are sorry for this inconvenience and confusion, and we hope you can bear with us while we work on this. Our intention was only to improve the Dropbox Community forum, and we are hoping that our technical glitch won’t deter you from being part of the Community with us.
Your Community team.
Hi everyone,
I’m Sheena, the Community Developer. Now that the emails have stopped, I wanted to share more details about what happened. As you’ve noticed, we underwent a major community upgrade this week, featuring a completely new UI and backend.
During the migration, badges were accidentally removed and then re-added, which caused everyone who had ever earned a badge to receive it again, triggering an email notification.
We disabled the email notifications as quickly as possible, but due to the high volume of emails already queued in the system, which could not be cleared by us, many were sent out regardless. This is why you may have received an email even after turning off email notifications in your settings or hours after the initial event.
The email queue is now clear, and we’re about to reactivate email notifications. From now on, you should only receive the normal volume of emails for actions relevant to you, such as if someone likes your comment or replies to your post. Remember, you can always update your notification settings by clicking here.
We apologize for any confusion or inconvenience this may have caused. Please know that this was an honest mistake, and our goal is always to support and engage with you ❤️
This is the most dumb and unprofessional thing. Brand carnage.
Thank you for explaining. I didn't even know this existed and thought it was a phishing hack.
I've just had a full inbox of this spam garbage even though I have disabled notifications.
I don't want your brain-dead badges. Why do you hate your customers so much?
Close this forum now and re-open it when it works.
Also can you give us an estimate of when the issue will be fixed (and the spamming stops)?
Just don't test on production! You have an unlimited amount of money and resources, and you can't make these mistakes.
Amy can you do something with this? You spam people. Badges don't even work correctly. I have 9 years and I only got 4 ... btw. why? I don't need this stupid badges.
Where are the settings to unsubscribe from useless "You've earned a new badge" type of notifications? This is basically a technical support forum, you're not Facebook or Instagram, it doesn't need those useless features.
Think of it this way: I come here if I was having problems with Dropbox... and your constant emails that I can't turn off simply remind me of the problems I'd had with Dropbox in the past. Thanks for the reminder ;-)Same here, but it's maybe this:
"We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here."
https://www.dropboxforum.com/discussions/101007CC1/the-dropbox-community-is-currently-being-updated/802514
Me too. I have now changed my email notifications to never.
- Chris_J
Super User
in each of the Dropbox emails, you need to click on unsubscribe or manage notifications settings. then change settings to your liking
