You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Amy
3 days agoCommunity Manager
We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience
Hi everyone,
We are aware of the issue with the badge emails resending to everyone. We are very sorry for this, as many of you are aware we’re in the process of migrating the site and unfortunatel...
- 2 days ago
Hi everyone,
I’m Sheena, the Community Developer. Now that the emails have stopped, I wanted to share more details about what happened. As you’ve noticed, we underwent a major community upgrade this week, featuring a completely new UI and backend.
During the migration, badges were accidentally removed and then re-added, which caused everyone who had ever earned a badge to receive it again, triggering an email notification.
We disabled the email notifications as quickly as possible, but due to the high volume of emails already queued in the system, which could not be cleared by us, many were sent out regardless. This is why you may have received an email even after turning off email notifications in your settings or hours after the initial event.
The email queue is now clear, and we’re about to reactivate email notifications. From now on, you should only receive the normal volume of emails for actions relevant to you, such as if someone likes your comment or replies to your post. Remember, you can always update your notification settings by clicking here.
We apologize for any confusion or inconvenience this may have caused. Please know that this was an honest mistake, and our goal is always to support and engage with you ❤️
The Duke In Purple
3 days agoNew member | Level 2
I admittedly got a little scared at first but if it's just a retrigger, I can chuckle and move on with my day.
I's not like this is a huge tragedy to make a big fuzz about. Mistakes happen.
All good~
About Latest news
109 PostsLatest Activity: 3 days ago
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!