We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Amy
Community Manager
Community ManagerWe are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience
Hi everyone,
We are aware of the issue with the badge emails resending to everyone. We are very sorry for this, as many of you are aware we’re in the process of migrating the site and unfortunatel...
Hi everyone,
I’m Sheena, the Community Developer. Now that the emails have stopped, I wanted to share more details about what happened. As you’ve noticed, we underwent a major community upgrade this week, featuring a completely new UI and backend.
During the migration, badges were accidentally removed and then re-added, which caused everyone who had ever earned a badge to receive it again, triggering an email notification.
We disabled the email notifications as quickly as possible, but due to the high volume of emails already queued in the system, which could not be cleared by us, many were sent out regardless. This is why you may have received an email even after turning off email notifications in your settings or hours after the initial event.
The email queue is now clear, and we’re about to reactivate email notifications. From now on, you should only receive the normal volume of emails for actions relevant to you, such as if someone likes your comment or replies to your post. Remember, you can always update your notification settings by clicking here.
We apologize for any confusion or inconvenience this may have caused. Please know that this was an honest mistake, and our goal is always to support and engage with you ❤️
Glad you are "aware" of the problem, now please fix it! it has been many days of this. Additionally, Dropbox has made it very difficult to unsubscribe, which is illegal. Hitting the "unsubscribe" link just takes you to a login page requiring a password. Logging in then drops you into an area that has no ability to unsubscribe. Hunting around and searching for unsubscribe yields nothing useful. Nice job, as usual.
For those interested in unsubscribing, I was able to do it from my dropbox app on my mac, not the web. Click on the account button (your initials), then preferences, then notifications, then de-select everything you don't want.
Yet another unhappy, but unsurprised DropBox user.
