You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Amy
Community Manager
2 years agoCommunity ManagerLearn how to manage your research with Dropbox
We try to make sure that Dropbox works the way our customers want it to, and a big part of that is research! We are really lucky to have some champion researchers on our team, and I picked her brain about how she uses Dropbox to keep all her research and results in order. But, I want to point out that you guys are also the experts, so if you want to add to our research, let us know in the comments below.
How we use Dropbox
How to organize research with Dropbox folder management:
- Share folders with the right people early on so they all have access to the content
- Add relevant tags to folders
- Include a clear naming hierarchy so content is easy to find
When it comes to research management, folder management has to be on point - it’s never just for me to view. The documentation has to make sense to anyone picking it up. That means it has to be findable, accessible and clear. That means from day one on a project, I have to ensure that I am sharing with the right people, I tag my folders, my naming hierarchy is clear. There is a user experience in even sharing the research. This also makes it easy to keep documentation - research plan, discussion guide, research report - is all organised and logically laid out.
This ensures that I am never a roadblock - for a while I was just directing people to docs, as opposed to spending my time really getting into the research and interrogating the results and actions.
When I joined, there was a big new project taking off and I could start the new folder hierarchy but I think we all know that people will still want to be spoon fed the results a little bit, so there are a few ways to make sure people get into the right docs and see those results. From sharing updates in emails, tagging relevant people into the right sections of the documents or even adding to-dos for people.
Saving recordings from research is much easier on Dropbox, we use a research tool that saves the videos down, so being able to download these makes it possible for whole teams to access the files, not just those with accounts on that tool.
How we manage Dropbox folders and research documents
Let’s do some research
Let’s imagine that Kim was doing some research about the Dropbox Community. Now, step one would be to ask you lovely people to answer these questions in the comments below (which we would love for you to do!) but for the sake of the hypothetical, let’s imagine that Kim created a survey to find out:
- What industries Dropbox Community members work in?
- Which Dropbox features do you use the most often?
- Why are you active on the Dropbox Community right now?
- What other tools do you use alongside Dropbox?
- What kind of content would you like to see us share on the Community forums?
In this scenario Kim gathers all of the info from the surveys, and then adds the results to a folder that is clearly labelled, working with a naming hierarchy that works with the Community team, so something like: Community research survey 2023. She tags the folder with Community, industry, features, and support. Then she sends an invite link to our team, and even goes one step further and tags each of us in the relevant sections to our projects.
The team then comes back with notes, thoughts and comments, and this can totally open up new ideas and discussions and it means that the results are not just a static thing in a doc, we figure out how we can take that research and do something good with it.
I might be a little bit of a data nerd but I love this. I have been surprised by research sometimes and had it change how we think about the Dropbox Community, and I love that we can make changes to reflect how you, our Community members, actually want to access the forums.
And again, the easiest way of doing research is to ask a question and get an answer so you: is there anything you would like us to look into with some research eyes right now? Tell us below and we will keep Kim posted!
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